PRIVACY STATEMENT
Enghouse Interactive (and its subsidiary brands including: Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio) respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through our website(s) without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.
Information collection
Personal information means any
information that may be used to identify an individual,
including, but not limited to, a first and last name, email
address, a home, postal or other physical address, other
contact information, title, birth date, gender, occupation,
industry, personal interests, and other information when
needed to provide a service you requested.
When you browse this website, you do so anonymously, unless
you have previously indicated that you wish Enghouse
Interactive to remember your personal information or login
and password. Enghouse Interactive logs your IP address (the
Internet address of your computer) to give an idea of which
part of the Website you visit and how long you spend there.
But your IP address is not linked to any personal
information unless you have logged onto this website. Like
many other commercial websites, the Enghouse Interactive
website may use a standard technology called a "cookie" to
collect information about how you use the site. Please go
to "Cookies and tracking information" below
for more information.
Enghouse Interactive collects personal information when you
register for a whitepaper, case study, webcast, eNewsletter or
other download, when you use certain Enghouse Interactive
products or services, when you register to attend a seminar
or participate in an online survey, when you ask to be
included in an email or other mailing list, or you submit an
entry for a sweepstakes or other promotions, or when you
submit your personal information to Enghouse Interactive for
any other reason. From time-to-time, Enghouse Interactive
receives personal information from business partners and
vendors. Enghouse Interactive only uses such information if
it has been collected in accordance with acceptable privacy
practices consistent with this Policy and applicable laws.
Notice
When personal information is
collected, Enghouse Interactive will not transfer your
personal information to third parties without your consent,
except under the limited conditions described under the
discussion entitled "Information
sharing and disclosure" below.
If you choose to provide Enghouse Interactive with your
personal information, Enghouse Interactive may only transfer
that information, within Enghouse Interactive or to
Enghouse Interactive's third party service providers with
your permission. Upon receiving your permission, Enghouse
Interactive may transfer your information across borders and
from your country or jurisdiction to other countries or
jurisdictions around the world.
Enghouse Interactive will always give you the opportunity to
"opt-out" of receiving direct marketing or market research
information. This means Enghouse Interactive assumes you
have given your consent to collect and use your information
in accordance with this Policy unless you take affirmative
action to indicate that you do not consent, for instance by
clicking or checking the appropriate option or box at the
point of collection. In some cases, when applicable,
Enghouse Interactive will provide you with the opportunity
to "opt-in." This means Enghouse Interactive will require
your affirmative action to indicate your consent before your
information is used for purposes other than the purpose for
which it was submitted.
From time-to-time, Enghouse Interactive may be required to
provide Personally Identifiable Information in response to a
court order, subpoena, or government investigation. Enghouse
Interactive also reserves the right to report to law
enforcement agencies any activities that Enghouse
Interactive, in good faith, believes to be unlawful.
Enghouse Interactive may release certain Personally
Identifiable Information when Enghouse Interactive believes
that such release is reasonably necessary to enforce or
apply Terms and Conditions or to protect the rights,
property, and safety of others and ourselves.
Cookies and tracking technology
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Enghouse Interactive 's website use cookies to track user traffic patterns. Enghouse Interactive does this in order to determine the usefulness of the website information to users and to see how effective the navigational structure is in helping users reach that information.
Enghouse Interactive may use a cookie
when you register for a whitepaper, case study, webcast,
eNewsletter or other download, when you use certain Enghouse
Interactive products or services, when you register to
attend a seminar or participate in an online survey, when
you ask to be included in an email or other mailing list, or
you submit an entry for a sweepstakes or other promotions,
or when you submit your personal information to Enghouse
Interactive for any other reason. Generally you will be
notified of this occurrence, or have the option not to allow
a cookie.
If you prefer not to receive cookies while browsing our
website, you can set your browser to warn you before
accepting cookies and refuse the cookie when your browser
alerts you to its presence. You can also refuse all cookies
by turning them off in your browser, although you may not be
able to take full advantage of Enghouse Interactive’s
website if you do so. In particular, you may be required to
accept cookies in order to complete certain actions on our
website. You do not need to have cookies turned on, however,
to use/navigate through many parts of this website, except
access to certain webpages may require a login and
password.
How Enghouse Interactive uses information collected
Enghouse Interactive uses information
for several general purposes: to fulfill your requests for
certain products and services, to personalize your
experience on the website, to keep you up-to-date on the
latest product announcements, software updates, special
offers or other information Enghouse Interactive thinks
you'd like to hear about either from Enghouse Interactive or
from its business partners, and to better understand your
needs and provide you with better services. Enghouse
Interactive may also use your information to send you, or to
have business partners send you, direct marketing, or email
marketing information or contact you for market research.
Information sharing and disclosure
Because Enghouse Interactive is a
global company, your personal information may be shared with
other Enghouse Interactive offices around the world. All
such entities are governed by this Privacy Policy or are
bound by the appropriate confidentiality and data transfer
agreements.
Your personal information is never shared outside Enghouse
Interactive without your permission, except under conditions
explained below. Inside Enghouse Interactive, data is stored
in controlled servers with limited access. Your information
may be stored and processed in the United States or any
other country where Enghouse Interactive, its subsidiaries,
affiliates or agents are located.
Enghouse Interactive may send your personal information to
other companies or people under any of the following
circumstances:
- When Enghouse Interactive has your consent to share the information;
- When Enghouse Interactive needs to share your information to provide the product or service you have requested;
- When Enghouse Interactive needs to send the information to companies who work on behalf of Enghouse Interactive to provide a product or service to you (Enghouse Interactive will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or
- When Enghouse Interactive wants to keep you up-to-date on the latest product announcements, software updates, special offers or other information Enghouse Interactive thinks you'd like to hear about either from Enghouse Interactive or from business partners (unless you have opted out of these types of communications).
Enghouse Interactive will also disclose
your personal information if required to do so by law, to
enforce our Terms of Use, or in urgent circumstances, to
protect personal safety, the public or Enghouse
Interactive's websites.
Your ability to review and delete your account and
information
You may request deletion of your
Enghouse Interactive account or any of your personal
information held by Enghouse Interactive by sending an
email to info@enghouseinteractive.com
Data security
Your Enghouse Interactive account
information is password-protected for your privacy and
security. Enghouse Interactive safeguards the security of
the data you send with physical, electronic, and managerial
procedures. In certain areas of this website, Enghouse
Interactive uses industry-standard SSL-encryption to enhance
the security of data transmissions. While Enghouse
Interactive strives to protect your personal information, it
cannot ensure the security of the information you transmit
to Enghouse Interactive, and so Enghouse Interactive urges
you to take every precaution to protect your personal data
when you are on the Internet. Change your passwords often,
use a combination of letters and numbers, and make sure you
use a secure browser.
Children and privacy
This websites does not target and is
not intended to attract children under the age of 13.
Enghouse Interactive does not knowingly solicit personal
information from children under the age of 13 or send them
requests for personal information.
Third party sites
Enghouse Interactive's website contains
links to other sites. Enghouse Interactive does not share
your personal information with those websites and is not
responsible for their privacy practices. Enghouse
Interactive encourages you to learn about the privacy
policies of those companies.
This website may contain links to websites operated by other
companies. Some of these third-party sites may be co-branded
with an Enghouse Interactive logo, even though they are not
operated or maintained by Enghouse Interactive. Although
Enghouse Interactive chooses business partners carefully,
Enghouse Interactive is not responsible for the privacy
practices of websites operated by third parties that are
linked to this site. Once you have left this website, you
should check the applicable privacy policy of the third
party website to determine how they will handle any
information they collect from you.
Changes to this privacy policy
Enghouse Interactive will amend this
policy from time to time. If Enghouse Interactive makes any
substantial changes in the way it uses your personal
information Enghouse Interactive will make that information
available by posting a notice on this site.
Questions
