CosmoCom's Technology Integrates Live Communication With Jasmine Applications

ISLANDIA, NY, FEBRUARY 9, 1998 -- Computer Associates International, Inc., (CA) and CosmoCom Inc., today announced a development partnership that gives Jasmine developers the ability to integrate CosmoCom's live contact-enablement technology, CosmoCall, into Jasmine applications with unprecedented ease and speed.

Live contact requests can now be initiated from within any Jasmine client, be it a client/server, Internet or Intranet application. Information about the request is automatically drawn from the Jasmine application and passed to the CosmoCall ACD Server, which ensures that the person who receives the call has both the skills and the specific information required to service it knowledgeably and efficiently. The multimedia communication sessions created by CosmoCall include not only voice and optional video, but also live collaboration within the Jasmine application.

CosmoCall is the ideal complement to the network-based applications for customer support and electronic commerce that are proliferating through the Internet and many Intra and Extranets today, and for which Jasmine is an optimal development environment. The integration of Jasmine and CosmoCall "contact-enables" these applications, so that users can communicate at any time with real people who immediately understand who they are and what they are trying to do, and know how to help.

"There are tremendous gains in efficiency from building the processes of consultation and collaboration into the application itself," said Yogesh Gupta, CA senior vice president of product strategy. "And CosmoCall will greatly facilitate the ability of any company to communicate with its constituents in an Internet, Intranet or Extranet environment, delivering a myriad of new opportunities for more effective electronic commerce, customer support, and employee communication."

CosmoCall is a complete multimedia communications solution based entirely on the inherent packet switching capabilities of a TCP/IP network, and implemented as a Windows NT Server application working with Windows 95 and/or NT Caller and Agent Clients. A help desk or sales agent group empowered with CosmoCall not only accepts and originates calls from/to any telephone via the telephone network, but also accepts and originates calls from/to a multimedia PC via the Internet or any TCP/IP network. Calls between multimedia PCs allow not only voice communication, but also one-way or two-way video communication and collaborative computing for maximum bandwidth and effectiveness between caller and agent.

Jasmine is the first pure object database solution for building next-generation business systems over Internet and client/server computing environments. It offers developers an object-oriented platform ideally suited for dynamic multimedia applications, while delivering the integrity and practical data management required for mainstream business solutions.

Computer Associates International, Inc. (NYSE: CA), with headquarters in Islandia, NY, is the world leader in mission-critical business software. The company develops, licenses, and supports more than 500 integrated products that include enterprise computing and information management, application development, manufacturing and financial applications. CA has over 10,000 people in 160 offices in 40 countries and had revenue of more than $4 billion in fiscal year 1997. CA can be reached by visiting http://www.cai.com on the World Wide Web, emailing info@cai.com, or calling 516-342-5224.

CosmoCom, Inc., with headquarters in Hauppauge, NY, is revolutionizing electronic commerce and customer support via the Web with its live contact-enabling technology. The company was among the first to recognize the need to integrate live, multimedia communication with the web and other network-based applications, and has been developing the patent-pending CosmoCall solution for more than two years. CosmoCom can be reached by visiting http://www.cosmocom.com on the World Wide Web, emailing info@cosmocom.com, or calling 631-851-0100.

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