CosmoCom and Dimension 11 Help Accurate Screw Machine Enhance Customer Support

Live Customer Service on the Net Helps Avoid "Screw-ups"

HAUPPAUGE, NY, MARCH 9, 1999 -- Using the latest in virtual call center technology created by CosmoCom, Inc. and the Interactive cataloging technology of Dimension 11, Accurate Screw Machine (ASM)--designer and manufacturer of precision, factory direct, electronic component fasteners--will provide a live customer service / tech-support link as a value-added feature of its online catalog.

ASM will be combining Dimension 11’s leading online catalogue technology with CosmoCom’s award winning virtual multimedia call center technology to streamline technical communications with their customers. By connecting both parties online, product specifications or other application questions can be discussed and clarified expeditiously. The result is a more cost-effective quotation and order-processing scenario for both the customer and ASM.

"Virtual IP-based call center technology will further strengthen Accurate Screw Machine’s ability to meet its customers’ needs. We are confident that the ability to deploy live customer support such as text-chat or Internet telephony will enhance the customer relationship and therefore overall customer satisfaction," said Ari Sonesh CosmoCom’s president and CEO.

Dimension 11 has embedded the CosmoCom technology, a CosmoCall button, into the advanced database application it has created for the Accurate Screw Machine Web Site at www.accuratescrew.com.

"The Interactive catalog we have developed for Accurate Screw Machine employs the most advanced database technology available on the Internet. By incorporating the CosmoCall button, we help the customer not only see and read the most updated information the company has to offer, but also interact with people who can answer their questions," said Nathan Alsheh, president of Dimension 11.

"At ASM we deliver custom products in as little as 24-48 hours, and that reputation for efficiently responding to customer requirements is what has made us successful thus far," said Howard Walsh, president of ASM. "By using the technologies developed by Dimension 11 and CosmoCom we are able to build on our history of service excellence by providing our customers with a powerful database and an extremely efficient communications tool on the Internet."

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top ecommerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.

About Dimension 11, Inc.
Dimension 11 (www.talkingcatalog.com) is a leading Web development and design company, specializing in delivering first-class effective e-commerce solutions to mid-size businesses. With its Dynamo-X software system, Dimension 11 is able to rapidly implement e-commerce, publishing and work-flow applications that bring existing databases and business practices to the Internet. Led by CEO and President Nathan Alsheh, and Chief Technology Officer Adi Ben-Jakob, Dimension 11 is a privately held company based in Fairlawn, New Jersey.

About Accurate Screw Machine Corp. (ASM)
Founded in the 1978, ASM (www.accuratescrew.com) a subsidiary of MW Industries, Inc., designs and manufactures precision, factory-direct, electronic component fasteners from its facility in Fairfield, NJ. ASM offers its customers product selection from a comprehensive inventory of both metric or standard sizes while providing unparalleled service including stock parts shipped the same day and custom parts delivered in one week or less. ASM also maintains exacting quality standards which include full QC certification, registration to ISO 9002, and a top performance rating from every major OEM in the country, including the US military and NASA.

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