Siemens Business Services Names CosmoCom its Call Center Technology Partner for Global E-Commerce Strategy

Demonstrating Solution This Week at Call Center ’99 Asia in Singapore

HAUPPAUGE, NY, MARCH 17, 1999 -- In its just-released white paper on e-commerce, Siemens Business Services positions itself as an end-to-end solution supplier for e-commerce and names CosmoCom as a global call center technology partner in its e-commerce strategy. Siemens will be demonstrating a portfolio of e-commerce applications incorporating CosmoCall at the Call Center ’99 show in Singapore.

The white paper, an in-depth document of almost 30 pages, shows the broad scope of vision that SBS brings as a systems integrator and solution provider to the issues facing companies participating in the e-commerce digital revolution. "Working with CosmoCall, SBS can fully integrate call center functionality in an e-commerce application," says Hans Kueffe, SBS’s Director of Enhanced Services.

"As our white paper states, ‘customer service is becoming more and more significant as a means of differentiating one (e-commerce) company from another,’" continued Kueffe. "CosmoCall gives us the technology to build superior customer service into our e-commerce solutions. It is a complete IP-based call center solution that allows customers to contact e-vendors via live Internet sessions and e-mail messages, and also via telephone calls, voice messages, and fax. And CosmoCall integrates very well into our overall e-business framework because it is a computer-based, software solution."

"CosmoCom is proud to be a part of the comprehensive SBS e-commerce solution set," said Ari Sonesh, CEO of CosmoCom. "This white paper clearly demonstrates SBS’s understanding of the full range of IT requirements facing e-commerce ventures. We believe that CosmoCom has an important contribution to make in this area, and this confirmation of our vision from Siemens is certainly a welcome one. We look forward to productive cooperation with SBS in their e-commerce projects."

The SBS e-commerce white paper is available for downloading on CosmoCom’s web site. SBS will be demonstrating CosmoCom at Call Center ’99
Asia in Singapore, March 17 and 18.

About Siemens Business Services
With 16,700 employees in roughly 40 countries and sales in fiscal 98 of DM 6.2 billion Siemens Business Services GmbH & Co. OHG is one of the leading worldwide full-service providers offering consulting, systems integration and outsourcing on an international scale. Geared to the industrial, banking, insurance, public, telecommunication transportation and utilities sectors, Siemens Business Services offers services based on the value-added chain "Design-Build-Operate".

Siemens Business Services is a separate legal unit within the Siemens organization. In fiscal 1997/98 Siemens AG had worldwide sales of DM 118 billion and new orders worth DM 120 billion. Founded in 1847, the company numbers among the world's largest electrical and electronics companies.

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top ecommerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.