CosmoCom Unveils New Release of itsPure IP Call Center Technology

CosmoCall 2.1 Improvements Available Now

Hauppauge, NY — April 26, 1999 — CosmoCom, the leader in pure IP call center technology, today announced the release of CosmoCall 2.1, the newest version of their award-winning CosmoCall software. CosmoCall 2.1 adds the ability to offer simultaneous multiple chat sessions and pre-stored responses, taking customer service operations based on CosmoCall to the next level.

CosmoCall is a complete IP-based virtual call center system which goes far beyond the capabilities of traditional telephone call center technology. An all-media system, CosmoCall seamlessly blends telephone calls and live multimedia Internet sessions from the Web. It also manages and distributes both live calls and messages, including voice, fax, and e-mail messages. CosmoCall supports fully distributed operation with remote agents and multiple site operation transparently via its IP backbone that transports voice and data.

"CosmoCall 2.1 represents another set of improvements in our pure IP, all media call center technology," said Ari Sonesh, President and CEO of CosmoCom. "The upgrades and improvements in this new release are the result of our commitment to major investments in research and development."

New CosmoCall 2.1 features include the following:

Multiple chat capability – Customer service representatives can conduct several concurrent text-based chats, while simultaneously speaking with their customers via the telephone or the Internet.

Pre-stored text-based responses – Customer service representatives can work faster and more productively by drawing on a library of pre-stored responses to frequently asked questions. Call centers can also ensure that their CSRs are offering uniform answers to important queries.

Improved integration capabilities – CosmoCall’s already excellent Web and CRM application integration capabilities are even more comprehensive and easier to implement.

COSMOCALL 2.1 WILL BE DEMONSTRATED THIS WEEK AT:

INTERNET & ELECTRONIC COMMERCE (iEC)
April 27 – 29, 1999
Javits Center in New York City
Booth 954

CALL CENTER DEMO & EXPO
April 29 – 30, 1999.
Walt Disney World Dolphin Hotel in Lake Buena Vista, Florida
Booth 64

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of e-commerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top e-commerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, Vice President of Engineering Stephen Dellutri, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.

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