FOR IMMEDIATE RELEASE

Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom’s Innovative Pure IP Call Center Technology
Garners Top National and Local Awards

HAUPPAUGE, NY, May 10, 1999 – CosmoCom, Inc. (www.cosmocom.com), the leader in virtual call center solutions, today announced that its call center technology, CosmoCall, earned two prestigious awards this month. Call Center magazine’s Editors’ Choice Award and the 1999 LISA (Long Island Software Award).

According to the editors of Call Center Magazine, winners of its Editors Choice Award, "represent the best in today's call center technology."

"CosmoCom is honored to be recognized by the editors of Call Center magazine," said Ari Sonesh, CosmoCom’s President and CEO. "This acknowledgment of the value of our product from the people who are most knowledgeable about our market is a tribute to the efforts of the entire CosmoCom team."

The Long Island Software Awards, presented by LISTnet (Long Island Software and Technology Network), recognize excellence in software development by Long Island based companies. CosmoCall was recognized for Outstanding Achievement in the Telecom Category and was awarded the LISA for Overall Best Product in all categories.

Stephen Dellutri, CosmoCom’s VP Engineering, accepted the LISA award, saying, "CosmoCom is thrilled to have been recognized by our Long Island peers with this prestigious award. We especially want to thank our hard-working employees, our investors, and the Long Island Software Association for acknowledging our leadership in developing the next big thing in Internet commerce."

These two awards are just the latest in a series of honors received by CosmoCom in recent months. These include Product of the Year Awards from Call Center magazine and Call Center Solutions magazine, recognition from pulver.com in its "Cool Apps" contest and being named one of the Harvard Business School Club of New York’s "Early Stage Honor Roll" entrepreneurs.

CosmoCall is a complete IP-based virtual call center system which goes far beyond the capabilities of traditional telephone call center technology. An all-media system, CosmoCall seamlessly blends telephone calls and live, web-based, multimedia Internet sessions. It also manages and distributes both live calls and messages, including voice, fax, and e-mail messages. CosmoCall supports fully distributed operation with remote agents and multiple site operation transparently via its IP backbone that transports voice and data.

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top ecommerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, Vice President of Engineering Stephen Dellutri, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.

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