Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Partners with SysLogic to Offer Next Generation
Customer Service on the Web

Hauppauge, NY, July 19, 1999 – CosmoCom Inc., (www.cosmocom.com), a pioneer in the development of a complete call center platform for Internet and distributed customer service, today announced a partnership with SysLogic, Inc., a provider of Internet-based solutions for commerce, to offer clients customized Web-based call center solutions. Through this partnership SysLogic's customers have access to CosmoCom's award-winning solution, CosmoCall, which enables them to receive and intelligently route telephone calls, interactive Web-based inquiries, email messages, and voice messages, to customer service representatives through a single IP-based system.

CosmoCall is the only complete platform on the market that enables eBusinesses to provide live, real-time, support on their Web sites, and to create virtual interaction centers that allow customer service representatives to be located anywhere in the world. CosmoCall allows customer service representatives to interact with shoppers through a variety of media, including telephone, voice and video over the Internet, keyboard chat, IVR, eMail, voice mail, and fax.

CosmoCom's President and CEO Ari Sonesh said, "Self-service alone is not enough. The rise of eCommerce has created unprecedented levels of convenience for shoppers, but the lack of customer service on the Web has been an obstacle for millions of Internet users who have nowhere to turn for advice or information. Our mission is to create the tools that help companies maximize sales and repeat business."

"We expect that this partnership with CosmoCom will be a large part of our revenue growth in 1999 and beyond," said Al Thompson, Vice President at SysLogic. "The linking of eCommerce applications, customer information systems, and web-based customer call centers is a great convergence of technologies."

About CosmoCom, Inc.
CosmoCom, Inc., developer of CosmoCall, is enabling the next major trend in Internet eCommerce -- Live Customer Care -- by connecting eBusinesses and their customers worldwide in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, eMail, voice mail, and fax. CosmoCom's totally IP-based, virtual interaction center software allows customer service representatives to be located anywhere, and supports high capacity and high availability for the mission critical applications of large-scale eBusinesses. CosmoCom has received an array of awards since its genesis in 1995, including Call Center Magazine's coveted Editor's Choice Award, Product of the Year Awards from several publications, and recognition by the Harvard Business School Club.

About SysLogic, Inc.
SysLogic, Inc. develops client/server and Web-based applications, specializing in emerging technology solutions. SysLogic helps organizations customize, develop, and integrate information technology. It enjoys a leadership position in the integration of Web-based applications for its corporate, educational, and government clients. SysLogic is a privately held corporation based in Milwaukee, Wisconsin, and can be reached at (414) 780-0380 or on the Web at www.syslogicinc.com.