One Of Switzerland's Leading Online Brokerages Is First With Interactive Web Support

Application Service Provider, Finaware Integrates CosmoCall For SwissBrokers.Com

Hauppauge, NY, October 11, 1999 – One of Switzerland’s only discount brokerages, SwissBrokers.com, is now providing real-time customer service from its web site using software from CosmoCom Inc., the developer of a pure IP-based web-enabled call center solution, integrated with other systems by Finaware, a Swiss-based ASP, the companies announced today.

SwissBrokers.com is one of the leading firms in Switzerland to offer traditional brokerage services over the Internet. Clients can communicate live, in real time, with their own personal broker, or any other broker in the firm. They can develop the same interactive, personal relationship over the Internet that they would have in a traditional telephone-based or on-site brokerage.

“We are responsible for SwissBrokers entire Internet operation,” said Matthias Luethi, CEO of Finaware. “As we developed the complex Finaware Internet Trading Solution for them, we tested many live interaction systems. We chose CosmoCall because it was the one that worked. There are many systems out there, but only CosmoCall really operated as we required it to. In addition, CosmoCall was designed to run on and integrate with industry standard hardware and software, a very important element for us in choosing a technology partner.”

"The ability to offer interactive communication through the Internet confirmed our reputation as the most innovative ticket-fee-broker in Switzerland,” said Felix A. Oeri, President and CEO of SwissBrokers.com. “Our clients and our staff members choose this option more and more."

“We are delighted that Finaware has selected CosmoCall to be a component of their solution set," said Ari Sonesh, President and CEO of CosmoCom. “They are an innovative developer of Internet applications and we look forward to many other successful ventures together. It is always exciting to be part of history, and being part of SwissBrokers.com, a totally new concept in brokerage in Switzerland, allows us to be a part of the prestigious history of Swiss banking.”

About Finaware Ltd.
Zurich-based Finaware, a CosmoCom VAR, conceptualizes and develops client server applications, predominantly in the Internet arena. They offer high-level e-commerce solutions including auctions, one-to-one marketing, publishing systems and solutions for closed user groups. Finaware is an Application Service Provider (ASP) which has developed some highly sophisticated Java based-real-time applications to monitor hosting systems and servers. Their newest product is the Finaware Internet Trading Solution (FITS), which enables banks and brokers to offer internet trading to their customers.

About CosmoCom Inc.
CosmoCom, Inc., developer of CosmoCall, is a major enabler of two important industry trends - Live Internet Customer Care, and Distributed Call Centers. With CosmoCall, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, unmatched capacity, and very high system availability. CosmoCom has received an array of awards since its genesis in 1995, including Call Center Magazine’s coveted Editor’s Choice Award, Product of the Year Awards from several publications, and recognition by the Harvard Business School Club.