Administrative Services Available Live Over the Internet

Columbia University Selects CosmoCall for Internal Customer Care

Hauppauge, NY, October 13, 1999 – CosmoCom announced today that Columbia University has chosen its award-winning call center platform, CosmoCall Universe, as the technology for implementing a new generation of live customer care offerings for university faculty and staff.

Using CosmoCall, Columbia is rolling out a Facility and Staff Services bureau, to provide service in all areas of human resources and benefits to their faculty and staff. According to Irwin Kroot, Director of Human Resources Information Services at the University, employees with questions or concerns that crossed boundaries among the former divisions within the Human Resources office were subject to interminable transfers and long periods on hold.

"With CosmoCall we are able to offer our faculty and staff the type of attention they deserve," said Kroot. "We can handle questions across the spectrum of HR and benefits concerns and connect each customer immediately, and transparently, to the appropriate support person. CosmoCall’s stability, scalability and versatility are among the factors that influenced our decision and made it the best solution for our purposes."

In addition to gathering initial information in an automated fashion and routing the query to the appropriate place, CosmoCall also enables the University to balance the workload, track incoming calls and connect to their existing work management database to track the status of problems being solved and questions being answered.

"We are honored to have been chosen as a solution by as prestigious an organization as Columbia University," said Ari Sonesh, CosmoCom’s President and CEO. "Our world-class solution allows their world-class faculty to spend less time on administrative matters and more time working with students."

About CosmoCom Inc.
CosmoCom, Inc., developer of CosmoCall Universe, is a major enabler of two important industry trends – Live Internet Customer Care, and Distributed Call Centers. With CosmoCall, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, unmatched capacity, and very high system availability. CosmoCom has received an array of awards since its genesis in 1995, including Call Center Magazine’s coveted Editor’s Choice Award, Product of the Year Awards from several publications, and recognition by the Harvard Business School Club.