C@ll Center CRM Solutions Names CosmoCall Universe Product of the Year

Continuing Trend of Industry Recognition for CosmoCom

Hauppauge, NY, January 25, 2000 — CosmoCom, Inc., the industry leader in pure IP-based contact center technology, today announced that its flagship product, CosmoCall Universe, has been designated “Product of the Year” by C@ll Center CRM Solutions magazine. This award continues the trend of growing industry recognition for CosmoCall Universe, which was also designated Product of the Year by Computer Telephony, Internet Telephony and Communications Solutions magazines and Editor’s Choice by both Call Center and C@ll Center Solutions.

Announced in the January 2000 issue of C@ll Center CRM Solutions, the Product of the Year Award is given to companies considered by the magazine’s editors to be the developers of “innovative products and services that have furthered call center/CRM technology”.

"C@LL CENTER CRM Solutions magazine initiated the Product of the Year award program to help our readers sort through the vast proliferation of new products and services in the marketplace," said TMC President and Group Publisher Rich Tehrani. "The Product of the Year award is given to those select products, such as CosmoCom’s CosmoCall Universe, that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. We are pleased to honor the Product of the Year winners today, as they lay the groundwork for the next generation of call centers."

According to the magazine’s editors, “As the Internet has continued to grow in use as a business medium over the past year, it has become apparent that the same personal interaction between customer and company that was previously only available over the phone is now a must on Web sites in order to turn browsers into buyers. The reason many list for loyalty to a site or company is the personal attention provided by a call center agent.”

“This observation confirms the vision that led to the development of CosmoCall Universe,” said Steve Kowarsky, CosmoCom’s Executive Vice President. “We applaud the editors of C@ll Center CRM Solutions for increasing industry awareness of these important trends, and we appreciate their recognition of CosmoCall Universe as an exemplary next-generation contact center product.”

About Technology Marketing Corporation
Technology Marketing Corporation ( www.tmcnet.com) of Norwalk, Connecticut, produces Communications Solutions EXPO and INTERNET TELEPHONY EXPO. Since its inception in 1972, TMC has produced industry-leading trade magazines, events and Web sites in high technology and telecommunications. Communications Solutions EXPO is sponsored by Communications Solutions, C@LL CENTER CRM Solutions and INTERNET TELEPHONY magazines. INTERNET TELEPHONY EXPO is sponsored by INTERNET TELEPHONY and Communications Solutions magazines.

About CosmoCom, Inc.
CosmoCom, Inc., ( www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995. Headquartered in Long Island, New York, the company also maintains offices in New York City and the United Kingdom.

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