CosmoCom and MJM Technologies Pair to Web-Enable Call Centers

Leader In Essential eCare Technology Adds Clarify-Specialist Partner

Computer Telephony Expo, Los Angeles, CA, March 7, 2000 -- CosmoCom, Inc., the industry leader in unified contact center technology, announced today that it has signed an agreement with MJM Technologies, a Clarify solutions alliance partner and prominent eBusiness/CRM professional services firm headquartered in Campbell, California. Under the terms of the agreement, MJM will integrate its Clarify solutions with CosmoCall Universe, the pure IP-based contact center technology from CosmoCom, positioning MJM to web-enable its clients’ contact centers.

This agreement, under which MJM will become a sales agent for CosmoCall Universe, will benefit both companies by linking CosmoCom’s essential eCare technology with a professional services organization that can deliver complete, customized eCRM solutions.

MJM has cultivated a reputation for expertise in internal help desk and external technical support operations. According to Jasmine Wevers, MJM Technologies’ President and CEO, the agreement announced today will broaden the company’s appeal to dot-coms and other eCommerce players, affording MJM greater opportunity to expand its reach into the eCommerce space. “CosmoCom’s high capacity, high availability contact center platform is an ideal extension of our existing services and offers additional value to MJM’s service portfolio,” Ms. Wevers commented. “Our partnership with CosmoCom is an important milestone in our efforts to provide our customers with comprehensive turnkey Clarify/eCRM solutions.”

“We at CosmoCom welcome MJM to our growing family of partners,” said Steve Kowarsky, CosmoCom Executive Vice President. “This agreement reflects MJM’s leading-edge awareness that customer care must be an integral component of an eBusiness system.”

About MJM Technologies
MJM Technologies, Inc. is an IT services consulting firm which was established in 1996 to provide innovative strategies and solutions for the Clarify CRM community. Their implementation methodology enables companies to rapidly and cost effectively deploy modular eBusiness functionality.

MJM's products, services and training for the Clarify application help their customers streamline their usage of the application and realize their ROI. Headquartered in Campbell, California, MJM's client base includes companies from Networking, Telecommunications, Medical Equipment, Semiconductor and dot.com.

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet custom*er care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995 with more than eight awards in 1999 alone, including: Product of the Year from Call Center CRM Solutions, Computer Telephony, Communications Solutions, and Internet Telephony magazines; Editor’s Choice from Call Center Solutions, Computer Telephony, and Internet Telephony magazines; and a place in the Telecom Business Top 500. Headquartered in Long Island, New York, CosmoCom also maintains offices in New York City, California, and Europe.

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