ASP Capability Wins CosmoCall Universe Best of Show At Computer Telephony Expo Spring 2000

CosmoCom Honored for Product and Presentation

Melville, NY, April 4, 2000 — CosmoCom, Inc., the industry leader in unified contact center technology, announced today that it has been awarded a Computer Telephony Expo Spring 2000 Best of Show designation by Computer Telephony magazine for its “unique IP-centric call center solution, CosmoCall Universe.”

Announced in the magazine’s April, 2000 issue, Best of Show awards are given to exhibitors whose products represent creative strides in specific areas. Candidates are evaluated in terms of both product functionality and presentation on the show floor.

CosmoCom’s eCustomer communication platform, CosmoCall Universe, is the essential eCare technology. The system connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next big thing on the Internet, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution. The award-winning system surpasses all existing call center technology in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

CosmoCom’s exhibit, which was created by Display Presentations of Hauppauge, New York and premiered at Computer Telephony Expo Spring 2000, showcased a narrated theater-style, multi-screen demonstration of CosmoCall Universe and also featured three interactive workstations for individualized product demos. Citing the CosmoCom exhibit at CT Expo, the magazine made special mention of “CosmoCall Universe’s ability to operate in an ASP environment.”

“Winning Best of Show this year is further evidence that CosmoCom continues to be the leader in unified customer communications technology,” remarked Ari Sonesh, CosmoCom President and CEO. “We appreciate this recognition in light of the high caliber of exhibitors at this event.”

About Computer Telephony Expo
Computer Telephony Expo Spring 2000 (www.ctexpo.com) is the largest voice and data convergence event worldwide, representing the entire voice and data convergence community. Over 400 exhibiting companies from 15 countries will display a range of IP Telephony Gateways, Web-Enabled Call Centers, Next Generation Networks, Interactive Voice Response, Communication Controllers, Customer Relationship Management solutions, Open Telephony Servers, and Unified Messaging. Computer Telephony Expo is a property of CMP Media Inc.

About CMP Media, Inc.
CMP Media, Inc., (www.CMPnet.com) a subsidiary of United News & Media plc (UNEWY), is the leading high-tech media company providing essential information and marketing services to the entire technology spectrum -- the builders, sellers, and users of technology worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research,
consulting, and conferences, CMP is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, email, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995, with more than eight awards in 1999 alone, including: Product of the Year from Call Center CRM Solutions, Computer Telephony, Communications Solutions, and Internet Telephony magazines; Editor’s Choice from Call Center Solutions, Computer Telephony, and Internet Telephony magazines; and a place in the Telecom Business Top 500. Headquartered in Long Island, New York, CosmoCom also maintains offices in New York City, California, and Europe.

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