CosmoCom and XTel Team up to Capture AustralianN eCare Marketplace

CosmoCom’s Unified Contact Center Technology To Anchor XTel Solution Strategy

Melville, New York and Sydney, Australia, May 3, 2000 -- CosmoCom, Inc., the industry leader in unified contact center technology, announced today that it has selected XTel Pty Limited as the primary Australian reseller of CosmoCall Universe, the essential eCare technology from CosmoCom.

XTel was created from the merger of two prestigious Australian firms: JR Allied Communications Pty Ltd, a well-known telecommunications brokerage and project management firm, and Delaney Communications Pty Ltd, an independent telecommunications consultancy with high-profile clients. With an impressive portfolio of corporate clients and industry contacts in the emerging Australian eCare marketplace, XTel is well positioned to effectively market, sell, implement and integrate CosmoCall Universe in a variety of vertical and horizontal markets.

XTel researched the available technology thoroughly before choosing to partner with CosmoCom. “We strongly believe that CosmoCall Universe is the best system on the market today,” said James Martin, XTel’s Managing Director, who spearheaded the partnership process with CosmoCom after reviewing a number of products.

CosmoCom’s eCustomer communication platform, CosmoCall Universe, is the essential eCare technology. The system connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution.

The award-winning system surpasses all existing call center technology in capacity, availability, and scope with its revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

“CosmoCom is pleased to welcome XTel into our family of partners,” remarked Chuck Hart, Regional Vice President Latin America and Asia Pacific for CosmoCom. “With decades of experience in call center, PABX, WAN and other telco-related services and a firm grasp on consulting, financial and other end-user markets, XTel is well-positioned to help its customers gain the essential eCare advantage that only a unified contact center solution such as CosmoCall Universe offers.”

About XTel Pty Limited
XTel Pty Limited ( www.xtel.com.au) was formed by a group of experienced professionals drawn from the areas of Telecommunications, Call Centre Integration and Wide Area Networking to establish a reputation as a leading provider of next generation solutions based on our clients evolving needs and available emerging technologies. Our initial offering is the CosmoCall Universe range of products from CosmoCom, Inc., of Long Island, New York, USA. After an exhaustive review of the products and platforms we deemed capable of addressing the Customer Contact needs of forward-looking enterprises, we selected CosmoCall Universe as that which holds the most potential. XTel has secured limited Australian distributorship for this product.

About CosmoCom, Inc.
CosmoCom, Inc., ( www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received more than eight awards in 1999 alone, including: Product of the Year from Call Center CRM Solutions, Computer Telephony, Communications Solutions, and Internet Telephony magazines; Editor’s Choice from Call Center Solutions, Computer Telephony, and Internet Telephony magazines; and a place in the Telecom Business Top 500. Headquartered in Long Island, New York, CosmoCom also maintains offices in New York, New York; Redmond, Washington; La Jolla, California; Paris, France and London, UK.

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