CosmoCall Universe Awarded Best of Show at Computer Telephony Expo Spring 2000 by Teleconnect Magazine

CosmoCom Honored as “Outstanding in their Field”

Melville, NY, May 15, 2000 — CosmoCom, Inc., the industry leader in unified contact center technology, announced today that it has been awarded a second Computer Telephony Expo Spring 2000 Best of Show designation; this one by Teleconnect magazine.

Announced in the magazine’s May, 2000 issue, Best of Show awards are given to exhibitors whose products the editors of Teleconnect judge “most outstanding in their fields”. In order to win this award the product must “meet a practical business need, and meet it in a clever, not clunky way.” In addition, the editors look for “a friendly interface and integratability with other products on the market”, as well as “a feature set that stands out from the herd, and is sold at a reasonable price point for the offering.”

CosmoCom’s eCustomer communication platform, CosmoCall Universe, is the essential eCare technology. The system connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution. The award-winning system surpasses all existing call center technology in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

In describing their reasons for bestowing the award, the magazine’s editors made special mention of the fact that “CosmoCall Universe is the only all-IP–based call center package that lets you connect with your customers via multimedia, multi-channel interaction centers.”

“This award is another indication of the growth that has made CosmoCom the technology and market leader in next generation, IP-based contact centers,” remarked Ari Sonesh, CosmoCom President and CEO. “In view of the high caliber of exhibitors who come to this event, we are pleased to be honored with this recognition.”

About Computer Telephony Expo
Computer Telephony Expo Spring 2000 (www.ctexpo.com) is the largest voice and data convergence event worldwide, representing the entire voice and data convergence community. Over 400 exhibiting companies from 15 countries will display a range of IP Telephony Gateways, Web-Enabled Call Centers, Next Generation Networks, Interactive Voice Response, Communication Controllers, Customer Relationship Management solutions, Open Telephony Servers, and Unified Messaging. Computer Telephony Expo is a property of CMP Media Inc.

About CMP Media, Inc.
CMP Media, Inc., (www.CMPnet.com) a subsidiary of United News & Media plc (UNEWY), is the leading high-tech media company providing essential information and marketing services to the entire technology spectrum -- the builders, sellers, and users of technology worldwide. With its portfolio of newspapers, magazines, custom publishing, Internet products, research,
consulting, and conferences, CMP is uniquely positioned to offer marketers comprehensive, integrated solutions tailored to meet their individual needs.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled solution that supports human interaction – both live and message-based – throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market – twice the market share of its nearest competitor – according to a spring, 2000 report by international marketing consultants Frost & Sullivan.

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