CosmoCom Takes 50% of IP-ACD Market, Beats Nearest Rival 2 to 1 and All Other Competitors Combined

Frost & Sullivan Honors CosmoCom With Entrepreneurial Company Award, Cites Unique Product Solution, Industry-Wide Recognition, Strategic Alliances, Investor Confidence, Revenue

MELVILLE, NY, MAY 23, 2000 -- CosmoCom, Inc., the industry leader in unified contact center technology, announced today that it has been named the leading player in the competitive Internet Protocol Automatic Call Distributor (IP-ACD) market by Frost & Sullivan, an international marketing consulting firm. A spring, 2000 Frost & Sullivan report titled “US Web-Enabled Call Center Markets” cited CosmoCom as one of the first companies to introduce server-based IP-ACD products and credited CosmoCom with a 50% U.S. market share in 1999, beating out PakNetX (now owned by Aspect) with only a 25% share of the marketplace, and all 13 other market participants (among them Cisco, eGain, IEX, Lucent, Nortel, Quintus, and Picazo) with a total combined market share of only 25%.

The same report also recognized CosmoCom, Inc. with an Entrepreneurial Company Award for producing a new and unique product solution with a high probability of reaching its market potential over the next five years, and for its strong marketing strategy, including strategic alliances, industry endorsements, positive press notices.

The report added that “CosmoCom, Inc. has earned industry-wide recognition during 1999 for its CosmoCall Universe product, a pure IP-based contact center solution,” and indicated that the Company has earned investor confidence and enjoys “numerous successes and growing revenue stream.”

CosmoCom’s eCustomer communication platform, CosmoCall Universe, is the essential eCare technology, connecting eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, also managing email and voicemail messages, all in a single unified platform. CosmoCall Universe supports live online customer care – the next big trend on the Internet – with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution. The award-winning system surpasses all existing call center technology in capacity, availability, and scope with its revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

This announcement accompanied news of a U.S. patent issued to CosmoCom for the unique technology of CosmoCall Universe. The patent, titled Multimedia Telecommunication Automatic Call Distribution System, was issued in April, 2000.

“We are gratified that Frost & Sullivan has recognized CosmoCom’s dominance in the IP-ACD market and honored to receive its Entrepreneurial Company Award,” remarked Ari Sonesh, CosmoCom President and CEO. “Given the reputation of Frost & Sullivan for identifying market leaders and trends, the overwhelming market share attributed to CosmoCom, and the U.S. patent recently awarded CosmoCom for the unique technology of CosmoCall Universe, I am confident that CosmoCom will remain the undisputed leader in unified contact center technology.”

About Frost & Sullivan
Frost & Sullivan ( www.frost.com) is an international marketing consulting company that monitors a comprehensive spectrum of high-tech markets, including IT hardware and software, for market trends, market measurements and strategies. This ongoing research is utilized to complement a series of research publications -- such as U. S. Web-Enabled Call Center Markets (report #2024-62) -- to support industry participants with customized consulting needs. Founded in 1961, Frost & Sullivan is recognized as a global marketing research and solution leader, with offices located worldwide: Silicon Valley, New York, San Antonio, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, and Mumbai.

About CosmoCom, Inc.
CosmoCom, Inc. ( www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction – both live and message-based – throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and has a 50% share of the United States IP-ACD market – twice the market share of its nearest competitor – according to a spring, 2000 report by international marketing consultants Frost & Sullivan.

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