CosmoCom and Danet Pair to Address German Contact Center Market

Leader In Essential eCare Technology Adds German Partner

London, UK and Melville, NY, May 23, 2000 -- CosmoCom, Inc., the industry leader in next generation IP-based contact center technology, announced today the execution of an integration partnership agreement with Danet Internet Solutions and the Danet Group, worldwide leaders in telecommunications solutions and strategic consulting headquartered in Germany. The agreement benefits both companies by linking CosmoCom’s essential eCare technology with a consulting and systems integration organization capable of delivering complete eBusiness solutions.

CosmoCom’s eCustomer communication platform, CosmoCall Universe, is the essential eCare technology. The system connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution. This award-winning system surpasses all existing call center technology in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

As a pioneer in the US PCS market, Danet implemented billing and customer care systems for the first three PCS operators in North America and, as telecommunications deregulation spread, completed a number of projects with Competitive Local Exchange Carrier (CLEC) operators. These successful projects served to expand Danet’s expertise in all stages of system implementation, from initial analysis to enterprise-wide requirements definition through development of system specifications and operations support systems integration.

“We are excited by this partnership with Danet,” said Meir Yaniv, CosmoCom’s Vice President of International Operations. “Their ability to deliver eBusiness solutions for carriers, banks and corporate customers alike affords CosmoCom access to several important German markets, and their experience with customer care and billing systems, as well as eBusiness applications and eBanking, makes them an ideal partner in the emerging networked economy.”

About Danet
Since its founding in 1981, Danet (www.danet.de), an SAIC equity partner, has grown into the leading telecommunications consulting and software development company in Germany. The shareholders of Danet are SAIC (44%), Deutsche Telekom (30%) and the employees (26%). Danet provides strategic consulting and system integration allowing their customers to implement eCommerce strategies and solutions in electronic banking, CRM, online payment and electronic trade. Danet, Inc., the German firm’s US subsidiary, is located in Wexford, PA.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction – both live and message-based – throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market – twice the market share of its nearest competitor – according to a spring, 2000 report by international marketing consultants Frost & Sullivan.

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