COSMOCOM ANNOUNCES OPENING OF TOKYO OFFICE

MELVILLE, N.Y. and TOKYO, JAPAN, October 16, 2000 - CosmoCom, Inc. the leader in Internet Protocol (IP) contact center technology, announced today that the company has opened an office in Tokyo.

Ari Sonesh, President and CEO of CosmoCom, said, “As the second largest economy in the world, Japan is an important target market for the Internet and contact center technology we provide. CosmoCom is already making its mark in Japan by developing alliances and working with several potential customers. Opening this office will enable us to provide world-class support to our partners and customers, which is our objective in the major global economies.”

Osamu Nakao is the Sales and Business Development Manager for Japan. Previously, Mr. Nakao held a similar position at Mosaix and, prior to that, he was head of Call Center Sales for CTC, Inc. Mr. Nakao is the founder and past president of the Japan Telemarketing Association, and is widely recognized as a leading expert on the customer contact market in Japan.

CosmoCom began making inroads to Japan about a year ago. During that time, the company has generated significant interest in CosmoCall UniverseÔ in Asia. CosmoCall Universe is CosmoCom’s contact center communication platform that connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution.

To optimize the effectiveness of CosmoCom’s Japan office in supporting the company’s local partners, expansion plans are underway for a larger sales and technical support facility. The office is located at Alfa Plaza, Yoyo-yushi Building, 4th Floor, Nihonbashi Kayaba-cho 3-3-6, Chuo-ku, Tokyo, 103-0025 Japan. The office can be reached by phone at +81-3-5649-6711 or by fax at +81-3-5649-6710.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America, Europe and Asia, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.