Anthony J. Alfano Joins CosmoCom Management Team as Vice President, Human Resources/Administration

MELVILLE, N.Y., November 10, 2000 - CosmoCom, Inc., the leader in IP contact center technology, has announced that Anthony J. Alfano has joined the company as Vice President of Human Resources/Administration. A human resources veteran with over 20 years experience in human resources and operations administration, Alfano’s previous employers include Reuters, Cablevision, Pfizer Inc., and Mobil Corp.

Alfano will be responsible for overseeing both domestic and international human resources; in addition, his charter includes facilities management, security, real estate, purchasing, travel and contract review.

Ari Sonesh, CosmoCom President and CEO, said, “We are very pleased to bring someone with Tony’s diverse and impressive background on board to manage our human resources functions. We are counting on him to represent CosmoCom as a company with the environment and the benefits that will attract the accomplished professionals who will bring CosmoCom into the future.”

“I am happy to join a growing company that values its employees as its single most important asset,” Alfano added. “The company is thoroughly committed to offering its employees the best and most exciting workplace on Long Island with benefits that include comprehensive medical and dental insurance, disability and life insurance, a 401K program, flexible spending, employee training and tuition reimbursement, an on-site fitness facility and flexible working hours.”

Alfano holds Bachelor’s and Master’s degrees in Administration from Long Island University. He resides in Huntington Bay, New York with his wife and two sons.

CosmoCom is the recipient of a host of corporate and product awards, including The Rising Star award from The Long Island Technology Fast 50, a program that celebrates a region’s 50 fastest growing technology companies based on percentage revenue growth. CosmoCom’s 5,257 percent revenue growth between 1997 and 1999 was the highest in the competition. Other recent honors received by CosmoCom include the 2000 Market Engineering Entrepreneurial Company Award from Frost & Sullivan; Product of the Year citations for CosmoCall Universe^TM from such publications as Computer Telephony, Call Center CRM Solutions, Internet Telephony, and Communications Solutions; and recent Best of Show awards from such widely recognized industry trade shows as Computer Telephony, ICCM, TeleConnect, and CT Expo.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America, Europe and Asia, CosmoCom has received an array of awards for its next-generation eCare technology, and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.