CosmoCom Signs Reseller Agreement with Systex, Taiwan’s Largest Information Technology Company

Alliance Strengthens CosmoCom’s Position and Supports Company’s Growth in Asia Pacific

MELVILLE, N.Y., November 14, 2000 - CosmoCom, Inc. the leading provider of new generation call center platforms, announced today it has entered into a reseller agreement with Systex, Taiwan's largest software and information technology company. This agreement licenses Systex to resell CosmoCall Universe^TM, CosmoCom’s pure IP contact center technology, in Taiwan and Mainland China.

“CosmoCom’s growth in the Asia Pacific region has been greatly strengthened by allying with Systex, Taiwan’s leader in information technology,” said Meir Yaniv, Senior Vice President of CosmoCom. “Taiwan is a key market for entry to Asia for CosmoCom. Since earlier this year, we have gained tremendous interest and substantial sales volume for CosmoCall Universe in Taiwan, and we are very pleased to be working with Systex on these opportunities.”

Headquartered in Taipei, Systex has branches in Taichung and Kaohsiung, and reaches into the greater Asia region with joint venture companies in Hong Kong and Thailand, and two sales offices in Mainland China. Systex, a major supplier to ChungHwa Telecom, has proactively introduced many leading brand name products and services to the Asia Pacific region. In addition to CosmoCom, Systex currently has strategic relationships with such internationally renowned companies as IBM, Hewlett Packard, Sun Microsystems, Cisco, Intel, Veritas, Microsoft, and VISA International.

The Systex distribution channel reaches into the greater Asia region with joint venture companies in Hong Kong and Thailand, and two sales offices in Mainland China located in Beijing and Guangzhou. Systex also maintains a direct sales force of more than 200 sales representatives, and has formed alliances with hundreds of cooperative value added resellers and systems integrators.

In addition to supporting the needs of the local market and business partners, under the terms of the agreement, Systex has the right to appoint other resellers with CosmoCom’s approval. The first company to be appointed is LogicWare, a leading value-added reseller based in Taiwan.

CosmoCom’s eCustomer communication platform, CosmoCall Universe, connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer eCare is the next major Internet trend, and CosmoCall Universe supports it with an IP-based multimedia Contact Interaction Management (CIM) architecture designed for high capacity, high availability operation, and global distribution. The award-winning system surpasses all existing call center technology in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for all types of service providers.

About Systex
Founded in 1976, Systex ( http://www.systex.com.tw/english/) is Taiwan's largest information technology service and Internet solution group in terms of operating revenues and number of software engineers.

Over the years, Systex has engaged in the development and distribution of computer software and hardware products in an effort to provide quality solutions. Activities of the Company include:

the development, frequently on a turnkey basis, of systems integration solutions for banks and other financial institutions and retail businesses.
the design and implementation of systems integration solutions for ROC government agencies and large enterprises in Taiwan, including, the provision of systems and networks services to and the development of an integrated call center system for, ChungHwa Telecom Co., Ltd.
the provision of value added network(“VAN”) service through broadband and narrowband telecommunications lines, which the Company leases from ChungHwa Telecom.
the distribution, installation of high capacity data storage hardware to enable large business to set up in-house storage area networks(“SANs”) or for use by independent SAN service providers.
the distribution of mobile-phone service subscription packages for Far EasTone Telecommunications Company, Ltd. (“Far EasTone”), one of the largest private mobile telephone operators in Taiwan as well as the distribution of mobile handsets and other IT products and services.
the data processing and printing services for over 75 % of the companies listed on the Taiwan Stock Exchange (“TSE”) and the sale of shareholder registration systems for use by companies and securities houses.

Besides, Systex has also extended her core strength into various new areas in the form of affiliates, such as, e-business, wireless integration and etc.

Systex currently has more than 1,200 employees with continuous investment in research and development. Currently, the company has strategic partnership with internationally companies, such as, Lucent, IBM, Compaq, Reuters and etc. Systex believes that with intelligence, vitality and initiative, it can accomplish its main objectives: to maintain technical leadership, promote customer satisfaction, and increase market share.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America, Europe and Asia, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.