CosmoCom Inc. Named “Best Customer Service Solution” Finalist in Microsoft’s Industry Solutions Awards 2000

MELVILLE, N.Y., November 15, 2000 - CosmoCom, Inc., a leader in Internet Protocol (IP) contact center technology, today announced the company has been selected as a finalist in the Microsoft’s Industry Solutions Awards (ISA) 2000 in the category of “Best Customer Service Solution,” one of four categories in the Customer Relationship Management group. CosmoCall Universe™, CosmoCom’s breakthrough, unified, all-IP contact center solution that makes it possible for companies to address customer issues from any channel - telephone, video, Internet PC, interactive TV, PDA or wireless device - over one enterprise-wide IP network, competed for the award.

Microsoft’s Industry Solution Awards are designed to reward the independent software vendors that best utilize Microsoft® technology - such as Microsoft Windows® 2000 Server and Microsoft SQL Server™ - to provide tangible business benefits.

With the rapid growth of e-commerce applications and the increasing need to
sell to and support customers on the Web, Customer Relationship Management
solutions must provide a focal point for all customer-facing activities across all channels. As a finalist in ISA 2000's Best Customer Service Solution category, CosmoCom demonstrates that scalable call center technology can increase customer satisfaction and customer retention, and make customer service representatives more efficient and productive while handling large volumes of customer interaction through voice/telephony and Internet media.

“It is an honor to be recognized by respected industry experts and to compete against recognized leaders," said Ari Sonesh, president and CEO of CosmoCom. "Now, more than ever, customer service is a critical competitive differentiator. Today’s advanced CRM and contact center technologies can be a powerful catalyst for helping companies elevate their customers’ experiences from merely ordinary to truly extraordinary.”

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with CosmoCall Universe, a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a Spring, 2000 report by international marketing consultants Frost & Sullivan.