CosmoCom’s All-IP Call Center Provides Foundation for New CRM Services from One-to-One Service.com

MELVILLE, NY, April 25, 2001 – CosmoCom, Inc., the leading provider of new generation call center platforms, announced today that One-to-One Service.com has successfully deployed CosmoCom’s all-IP call center, CosmoCall Universe™, and will use it to offer Web-enabled, multimedia customer contact services to clients such as Zurich American Insurance and other customer-focused organizations.

"CosmoCom’s pure IP technology is the ideal foundation for the outsourced call center and will help us compete in many new vertical markets," said Scott Whitsitt, CEO, One-to-One Service.com. "CosmoCom helped us install a carrier-class call center using one set of business rules administered over our existing IP network, speeding our time to market and sparing us the expense of a major hardware installation. CosmoCall Universe’s virtual agent capability will also help us hire and manage a highly qualified staff of call center telecommuters located throughout the U.S."

One-to-One Service.com helps organizations implement world-class eService and eMarketing solutions that build strong customer relationships online. The company recently installed CosmoCall Universe in its data center in Columbus, Ohio, and will remotely administer the service from its headquarters in Champaign, Ill. In addition to offering a virtual call center service through its ASP business, One-to-One Service.com is now a full service VAR for CosmoCall Universe.

"Service providers need the flexibility and reach of an all-IP call center, and we've built ours from the ground up to handle industrial strength traffic and the unique demands of global businesses," said Erik Laurence, CosmoCom’s Vice President of Business Development. "Call centers have become a crucial part of the CRM equation, and companies like One-to-One Service.com are in the perfect position to bundle call centers with other services to capture additional business."

CosmoCom’s call center platform, CosmoCall Universe, connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe’s all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom’s multi-award-winning system is the only truly unified call center technology available today, and was designed for the mission-critical communication platform requirements of service providers and large enterprises.

About One-to-One

One-to-One Service.com is making it easy for businesses to leverage the Internet to build strong customer relationships. One-to-One Service.com uses a "building block" approach to offer clients best-of-breed applications, hosting, and application management services with an ASP model. Each complete solution incorporates e-commerce, eCRM, and knowledge management tools into a package that includes CosmoCall, a comprehensive web-based call center solution powered by CosmoCom. One-to-One Service.com builds and hosts its solutions at only a fraction of the cost charged by big-name consulting firms to implement traditional models. For more information go to http://www.1to1service.com

About CosmoCom, Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe™, is a carrier-class system for ASPs and large scale end users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. The company’s mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers as a network-based, hosted application. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.