CosmoCom forms Marketing Alliance with One on One Contact Solutions

Melville, N.Y., November 7, 2001 - CosmoCom, the leading provider of IP-based contact center infrastructure to service providers, has formed a marketing alliance with One on One Contact Solutions, a contact center consulting and services company. As part of the alliance, CosmoCom and One on One Contact Solutions will co-market their products and services to potential customers.

One on One Contact Solutions provides consulting services for companies looking to advance their contact centers to a higher level of efficiency. By reviewing a customers current operations, One on One develops and implements a strategic business plan that ensures a superior level of customer satisfaction and retention while keeping operational costs to a minimum.

"One on One Contact Solutions views CosmoCom's leading contact center infrastructure, CosmoCall Universe™, as a tremendous value-added solution for our customers," states Michael Talley, CEO of One on One Contact Solutions. "CosmoCall Universe allows us to provide comprehensive solutions while maintaining a cost structure that make sense for our customers."

"One on One Contact Solutions' premier suite of services provide customers with an end-to-end implementation strategy, including decision support analysis, implementation support, as well as staffing and process support; all of which are key to the successful deployment of CosmoCom's new generation contact center solution," states Erik Laurence, VP of Marketing and Business Development at CosmoCom. "This type of expertise will allow our joint customers to more quickly realize the rapid ROI provided by CosmoCall Universe."

About One on One Contact Solutions
One on One Contact Solutions, Inc. is a premier Contact Center software and services company that focuses on helping our clients turn every contact into a loyal customer. Our "One Touch" model allows companies to achieve this goal by incorporating "best practice" call center customer service and support methodologies, return on investment tools with three year pro-forma budget models, integrated technology recommendations and employee training and staffing programs. One on One software and service solutions embrace both internal processes and external customer requirements to ensure our clients maintain a high level of customer satisfaction and retention but simultaneously, keep their operational costs to a minimum. Fore more information about One on One Contact Solutions please visit www.contact1on1.com

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com .