CosmoCom Introduces Next Generation Predictive Dialer

CosmoDialer delivers ROI that renders legacy dialers obsolete

MELVILLE, NY – May 28, 2002 – CosmoCom, Inc., the leading provider of IP (Internet Protocol) based call centers, today announced the availability of its integrated predictive dialer, CosmoDialer. With dialing precision that only its next generation algorithm allows, CosmoDialer is able to calculate dial rates that deliver both agent productivity and the industry’s lowest abandoned call rates. By contrast, most legacy dialers are able to deliver only one or the other.

CosmoDialer’s all-IP design allows for unprecedented return on investment (ROI). Clients benefit from national and international toll bypass and can easily distribute agents to cheaper offshore facilities. CosmoDialer is self-contained and does not rely on an external PBX (private branch exchange) or other expensive legacy hardware. Blending inbound and outbound on a single platform enables agent inactivity to be virtually eliminated.

"With today’s lean budgets, call centers are looking for new ways to do more with less. CosmoDialer’s unique technology provides unparalleled productivity gains compared with any legacy dialer, while providing call center managers with an entirely new set of tools to reduce expenses," said Steve Dellutri, Chief Technology Officer, CosmoCom.

Integrated Predictive Dialing

CosmoDialer is an add-on component to CosmoCall Universe 4.3, the latest version of CosmoCom’s all-IP contact center platform. CosmoDialer fully integrates predictive dialing functionality with CosmoCall Universe’s IP-based Automatic Call Distributor (ACD) for a seamless soft-dial solution.

CosmoDialer’s superior performance versus legacy dialers is achieved by means of a state-of-the-art technique known as massive call simulation. This CPU-intensive technique is all but impossible to implement on CPU-constrained legacy systems, relegating such systems to rely on crude mathematical models or inefficient agent-based pacing methods.

Cutting Abandoned Call Rates

There is increasing pressure on the outbound dialing industry from trade groups and legislators to reduce abandoned calls. While most legacy dialers will struggle to meet these new requirements, CosmoDialer has been designed with them specifically in mind.

Service Provider-Ready

CosmoDialer enables service providers to offer predicative dialing as a high-margin, value-added network-hosted service. For service providers already offering other CosmoCall Universe network-hosted services, CosmoDialer is a natural complement.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.