FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
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Carolyn Proctor
BT
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BT Expands Distribution of CosmoCom-based IP Contact Center
Platform Throughout Europe

BT Contact Central integrates CosmoCall Universe with Siebel CRM for ‘all-in-one’ customer care platform  

MELVILLE, NY – September 16, 2002 – CosmoCom, Inc. today announced it has achieved greater distribution in Europe of CosmoCall Universe, its all-IP (Internet Protocol) contact center platform. As a result of its success in the U.K., British Telecom (BT) has partnered with solutions provider Getronics to reach a broader market in Europe for its prepackaged Contact Central solution, based on CosmoCall Universe.

BT Contact Central is a multimedia IP customer care platform from BT, based on the CosmoCall Universe platform seamlessly integrated with CRM applications from Siebel. Announced in November of 2001, the popular ‘contact-center-in-a-box’ has been successful in the U.K. and is now available in all major European markets.

"BT Contact Central’s integration of the CosmoCall Universe platform with Siebel CRM applications has proven successful for a number of BT clients already. In fact, demand in the U.K. is strong and continues to grow," said Paul White, CEO, Contact Central. "We are now aggressively targeting continental Europe where BT Contact Central has tremendous growth potential. Our comprehensive ‘all-in-one’ offering and rapid ‘out-of-the-box’ deployment is a significant advantage to our clients, providing a cost-effective solution for greatly improving customer satisfaction and building strong customer loyalty."

About Contact Central
As a pre-packaged solution, BT Contact Central can be put into operation in just four weeks -- considerably faster than comparable customer care platforms. BT Contact Central is unique in its tight integration of the contact center platform, based on CosmoCom technology, with Siebel CRM applications. The platform is fully IP-based providing multimedia, multi-channel options to connect businesses to their customers. In fact, customers can interact with a business in their own preferred manner, via telephone, voice and video over Internet, keyboard chat, SMS text messaging, IVR (Interactive Voice Response), voicemail, and fax.

"BT Contact Central has expanded the reach of CosmoCall Universe and our technology through a unique ‘out-of-the-box’ approach that has already proven to be successful," said Steve Kowarsky, executive vice president of CosmoCom. "BT is now broadening that reach across Europe – a move that will help CosmoCom further increase our presence in this strategic market."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.