CosmoCom Honored with Innovation Award from TMC Labs
and Customer Inter@ction Solutions Magazine

MELVILLE, NY – September 23, 2002 – CosmoCom, Inc., a leading provider of IP (Internet Protocol) based contact center solutions, has received an ‘Innovation Award’ from TMC Labs and Customer Inter@ction Solutions magazine for its all-IP contact center platform, CosmoCall Universe. This is the latest in a series of awards honoring CosmoCall Universe this year, including three ‘Product of the Year’ distinctions.

"Without a doubt, CosmoCom’s winning solution is one of our most innovative. By enabling a hosted service, service providers and carriers can offer their customers access to the latest call center technologies while minimizing their capital investment and IT/telephony-integration complexities," wrote Tom Keating, Vice President, Chief Technology Officer and Executive Technology Editor, TMC in his review of the award winners. "In a nutshell, CosmoCom’s unique IP architecture provides superb scalability, flexibility and redundancy that allows service providers and telcos to offer customers a complete hosted call center platform."

CosmoCall Universe is an all-IP contact center platform that connects an organization with its client base through rich multimedia, multi-channel options, including telephone, voice and video over IP, keyboard chat, SMS instant messaging, IVR (Interactive Voice Response), email, voicemail and fax. The platform is optimized for service providers to enable delivery of high-value contact center services on a hosted basis. Hosted contact center solutions are in growing demand and help service providers reach mid-tier customers as well as larger enterprises.

"CosmoCall Universe continues to gain recognition as the leading all-IP contact center platform, providing the most robust and feature-rich solution to service providers," said Steve Dellutri, Chief Technology Officer, CosmoCom. "This Innovation Award from TMC Labs and Customer Inter@ction Solutions magazine is further validation of the benefits CosmoCom delivers with CosmoCall Universe."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.

CosmoCom Honored with Innovation Award from TMC Labs and Customer Inter@ction Solutions Magazine

CosmoCom Honored with Innovation Award from TMC Labs
and Customer Inter@ction Solutions Magazine