FOR IMMEDIATE RELEASE

Issued on behalf of CosmoCom Asia Limited by IDG World Expo Asia Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

IDG World Expo Launches Live Customer Service through Website 
via Interactive Chat Powered by CosmoCom

Website chat button connects customers to a live IDG World Expo agent

HONG KONG – January 6, 2003 – CosmoCom, Inc. today announced that IDG World Expo (Asia), the regional exposition arm of International Data Group, has added a ‘Web chat’ feature to its Website based on CosmoCom technology to enable live, personalized customer service via the Internet. Customers visiting http//www.idgexpoasia.com can now interact in real-time with a service representative for detailed information on the many conferences that IDG World Expo manages throughout Asia.

"CosmoCom has helped IDG develop an effective solution for live Web-based customer service," said Gary Fung, Managing Director of IDG World Expo Asia "Customers who have specific questions while browsing our site can now simply click a button and get a live agent to answer that question with detailed information. This greatly expands our ability to meet customer needs in an efficient manner."

IP-based contact center solutions are enabling businesses to leverage their Internet resources as an interactive contact channel for customers. CosmoCom’s all-IP contact center platform, CosmoCall Universe, connects businesses to their customers with multimedia, multi-channel options. IDG World Expo, for example, is taking advantage of the Internet keyboard chat feature, activated through a simple Web button. CosmoCall Universe can also enable telephone, voice and/or video over the Internet, IVR (Interactive Voice Response), SMS text messaging, email, voicemail and fax channel options delivered from a single platform.

"With this new ‘Web chat’ option, IDG World Expo is showing a strong commitment to providing personalized customer service for IDG event sponsors/exhibitors and attendees in Asia," said Rayman Wong, General Manager of CosmoCom Asia. "This demonstrates the great flexibility of IP-based contact center solutions and their effectiveness in reaching customers through increasingly popular Web-based channels."

About IDG World Expo Asia
IDG World Expo Asia (http://www.idgexpoasia.com) is the regional exposition management arm of International Data Group (IDG), the world’s leading technology media, research and event company. IDG World Expo produces tradeshows, conferences and events for professionals seeking world-class education, peer-to-peer networking and one-stop shopping. As one of the leading event management company in Asia, IDG World Expo Asia leverages its experience and knowledge of IT-focused events and conferences, offering the industry the most dynamic and interactive interface to capture its huge business potential. IDG World Expo's portfolio of conferences and events includes Computerworld Expo, Storage Networking World, LinuxWorld Conference & Expo, BioITWorld Conference & Expo, COMNET Conference & Expo, InfoSecurity Conference & Expo, Wireless World Conference & Expo, and BiometricsWorld Conference & Expo.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.