CosmoCom Acquires 120 New Customers in 2002

OEM and Service Provider Channels Deliver Results in 21 Countries

MELVILLE, NY – January 7, 2003 – CosmoCom announced today that it had acquired 120 new customers in 21 countries during the year 2002, primarily via its partners, which include both Service Providers and OEMs. Service Providers, hosting contact center services for their customers on their own centralized CosmoCom platform, accounted for the majority of new customers, about 65%. OEMs and other resellers, delivering CosmoCom products to the end customer as a premises-based system, accounted for about 35%. However, since the Service Provider customers were, on average, smaller, the revenue was divided about equally between Service Providers and OEMs.

"Our Service Providers and OEMs are understandably protective of the identities of their customers," explained Ari Sonesh, CosmoCom’s CEO. "But even if we can’t disclose names, it’s important for us to announce that our two-pronged go-to-market strategy is working well."

CosmoCom’s Service Providers include telephone companies such as France Telecom, BT, Sonera, Cable and Wireless, Korea Telecom, and others. They also include independent ASPs and Outsourcers such as Tenovis in Germany, High Speed Office in the UK, and Click Dot Care in the US.

The 120 contact centers that adopted CosmoCom’s technology in 2002 span a broad range of sizes, types, and industry categories. They range in size from very small to very large, and include both single-media centers focused only on telephone, web, or e-mail, and fully blended multimedia operations. Several of the new customers are primarily outbound-focused, using CosmoCom’s new in 2002 Predictive Dialer capability, which shows promise for Service Providers because of the campaign-oriented nature of this business.

Since one of the advantages of obtaining infrastructure from a Service Provider is that it gives small companies affordable access to advanced contact center capabilities, many of the Service Provider customers are small, consisting of ten agents or less. However, a number of large customers are also finding the rapid implementation, low initial investment, and distributed operation capabilities of outsourced infrastructure a very compelling set of reasons to work with a Service Provider. "One of our Service Providers is now implementing a 500 seat center for a large and very well-known financial services customer," Sonesh mentioned. "This is the first phase of a planned, trans-European rollout of 2,000 seats. We also have several large contact centers in the travel industry, including both OEM and Service Provider business."

"We are very pleased with the fact that our business via these channels is growing," Sonesh concluded. "With the growth we are seeing, it’s easy to project that we will see two to three hundred new customers from these channels next year, if not more. Naturally, we also anticipate revenue from expansions and upgrades to the existing centers."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.