Globecomm Selects CosmoCom ACD Technology for its New Agility Deal

Long Island Companies Team Up for IP-over-Satellite Disaster Recovery Solution

Hauppauge, N.Y. – January 27, 2003 – CosmoCom, Inc., the leading provider of IP-based, next generation contact center platforms, today announced that CosmoCall Universe was selected as the automatic call distribution (ACD) platform supporting the newly expanded agreement between Globecomm Systems Inc. and Agility Recovery Solutions.

Globecomm provides global end-to-end satellite-based communication solutions from its Long Island teleport, and Agility is the premier provider of on-site recovery and business continuity solutions across the US and Canada. Under their agreement announced on January 9, Globecomm will provide Agility with dedicated bandwidth, teleport and network services needed for disaster recovery, and design, implement and maintain an automated call distribution (ACD) network based on CosmoCall Universe.

"We have always recognized that disaster recovery was a strength of our IP-based system architecture," said Ari Sonesh, CosmoCom’s CEO. "But the combination of this technology with Globecomm’s IP-enabled satellite network and Agility’s service delivery operation is a real breakthrough in the recovery field. We are pleased and proud that these two world class organizations have recognized the advanced features, high availability, and bandwidth efficiency that make CosmoCall Universe the optimum platform for their needs."

"We selected CosmoCom against much larger and better known competitors after rigorous testing and an in-depth evaluation process," said David Hershberg, CEO of Globecomm. "The system fit right in to our IP-over-Satellite topology, and its flexible and customizable multi-tenant architecture makes it ideal to serve as a standby recovery platform for multiple clients."

Bob Miano, Agility's president and CEO said, "The combined technology of Globecomm and CosmoCom, along with Agility’s expertise in delivering onsite recovery solutions, enables us to provide our customers with extremely sophisticated, local recovery alternatives that are independent of customer location or terrestrial services. Together we are raising the bar for cutting-edge solutions that deliver combined voice/data functionality to the end user."

About CosmoCom, Inc.
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Globecomm Systems Inc.
Globecomm Systems Inc. is an end-to-end satellite-based communications solutions provider. The Company's core business provides end-to-end value-added satellite-based communications solutions. This business supplies ground segment systems and networks for satellite-based communications, including hardware and software to support a wide range of satellite systems. Its wholly-owned subsidiary, NetSat Express, Inc. provides end-to-end satellite-based Internet solutions, including network connectivity, broadband connectivity to end users, Internet connectivity, intranet extension, media distribution and other network services on a global basis. Both Globecomm Systems' and NetSat Express' customers include communication service providers, multinational corporations, Internet Service Providers, content providers and government entities. Based in Hauppauge, New York, Globecomm Systems also maintains offices in Hong Kong, the United Kingdom and the United Arab Emirates.

About Agility Recovery Solutions
Agility Recovery Solutions is the premier provider of on-site recovery and business continuity solutions across the United States and Canada. Formerly GE Capital IT Solutions Disaster Recovery Services, the company has a long and successful history in the industry. Agility Recovery Solutions offers the most comprehensive range of flexible, cost-effective and practical disaster continuity and recovery programs; all of which are geared to developing and delivering custom solutions onsite to their customers. Agility offers Guaranteed Technology Replacement, Mobile Recovery Services, Satellite and ACD support services, and Consulting services. With operational facilities in Toronto, New York and Atlanta, and inventory in 35 states and two provinces, Agility Recovery Solutions is strategically located to provide its disaster recovery solutions within 12- 24 hours of an actual catastrophic event. For more detailed information, please visit www.agilityrecovery.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.