FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

Bank of China Selects CosmoCall Universe to Build
New Generation IP Contact Center in Beijing

All IP technology provides future-proof solution

Melville, NY – February 4, 2003 – CosmoCom Inc., a leading provider of IP based contact center solutions, today announced that the Bank of China (BOC) has chosen CosmoCall Universe™ as the platform for a powerful next generation IP Contact Center in its Beijing branch office in order to provide better customer service. The newly implemented solution enables all forms of customer communications including both telephone- and Internet-based customer enquiries. The solution was provided via CosmoCom’s China-based partner Beijing JiYa Telecommunications Engineering Company Ltd. (JiYa Telecom).

The Bank of China’s strategic focus on excellent customer relationship management has repeatedly earned them the distinguished ‘Best Bank in China’ award. "BOC saw a definite need to implement a state-of the-art contact center," said Mr. Jianzhong Shao, Marketing Director of JiYa Telecom. "They realize that the real power of CosmoCall Universe is its all-IP based infrastructure which, among other features, provides flexibility and scalability to grow and evolve as the needs of customers change."

CosmoCall Universe connects businesses with their customers through a variety of channels, including telephone, interactive voice response (IVR), e-mail, web voice web video, keyboard chat, voicemail and fax. Telephone calls and other multi-media contacts to the BOC’s contact center are routed via Voice over IP (VoIP) directly to an agent’s headset-equipped PC, eliminating the need for telephones and circuit switching equipment in the contact center.

"Customer service is a competitive mandate for most businesses but the cost of building and maintaining contact center infrastructure can be an obstacle. However, CosmoCall Universe is a sound investment for contact centers because it unifies both traditional and Internet based channels into a single, easy-to-manage platform, " said Rayman Wong, regional director of CosmoCom Asia. "The open, all IP technology allows customers to initially deploy the contact center on a small scale with basic features and then expand and add features as needs dictate. This is especially important in evolving markets, like China, where the need to provide top-notch customer relationship management is growing rapidly."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Jiya Telecom
Jiya Telecom is a Certified Partner and Master Reseller of CosmoCall Universe in China, and is a pioneer in systems development, implementation and installation of call centers in China. Many products developed by JiYa Telecom, including its Phone Banking System, e-Payment Charge Card System, Long Distance Calling Card System, Bankcard Customer Service System, "Face-to-Face" IP-Banking Service Platform, and Automated Web/Phone Banking System have been successfully deployed to a multitude of financial organizations throughout China. JiYa Telecom’s track record of superior customer satisfaction position it well to bring CosmoCall Universe to the Chinese market. For further information, please visit JiYa Telecom at www.jytelecom.com or, for English, www.jytelecom.com/eindex.htm.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.