Rockwell FirstPoint Contact and CosmoCom Partner
to Provide Integrated VoIP Solution

Integration with IP Framework Provides Easy Execution of VoIP Strategy for Customers

Wood Dale, IL – February 13, 2003 – Rockwell FirstPoint Contact, a global provider of complete call and contact center solutions, today announced a distribution and integration partnership with CosmoCom, a leading provider of IP-based contact center solutions. Rockwell FirstPoint Contact's offering for mid- to large-sized businesses, FirstPoint Enterprise 2002, integrated with CosmoCom's IP Framework, combines the innovation of a SIP-based IP contact center solution with the contact routing and reporting maturity gleaned from thirty years of experience.

This provides existing customers with a seamless migration path to VoIP protecting their existing investments. New customers benefit from the latest IP technology surrounded by proven, scalable contact center applications.

According to Datamonitor, the contact center component technologies market is a $4.1 billion industry. In its 2002 report, Contact Center Component Technologies to 2007, Datamonitor states that by 2007 IP-automatic call distributors (ACDs) will account for 13.3 percent of North American shipments and 27 percent of European shipments.

"The Rockwell FirstPoint Contact partnership is an important milestone for CosmoCom. The concept of the modern call center was largely developed by Rockwell FirstPoint Contact, and the company maintains a leadership position in the largest and most mission-critical contact centers in the world," said Ari Sonesh, chief executive officer of CosmoCom. "Rockwell FirstPoint Contact's acceptance of CosmoCom's technology as a component of its overall product offering is one of the strongest endorsements we have received, as well as one of our most exciting business opportunities."

"Rockwell FirstPoint Contact's heritage of providing our customers with a future-proof investment continues as VoIP begins to show proven business benefits," said Terry Murphy, president, Rockwell FirstPoint Contact. "By partnering with CosmoCom, we're continuing our commitment to our customers to deliver solutions by bringing them an advanced IP solution they can implement at their own pace."

"Rockwell FirstPoint Contact's decision to incorporate CosmoCom's IP contact center framework into its product offering suggests real progress in establishing the place of IP in the contact center market," said Andrew Nuttney, Head of Analysis at Datamonitor. "This pact will broaden the market exposure and market reach of some of the most advanced contact center capabilities available, in an evolutionary packaging that will make the new technology much easier for established contact centers to assimilate."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording, and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom's network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Rockwell FirstPoint Contact
Rockwell FirstPoint Contact Corp., a business of Rockwell Automation (NYSE: ROK), provides complete customer contact solutions supporting multiple channels (voice, e-mail web, wireless and VoIP) utilizing a unique open interaction infrastructure. The first to develop technology automating customer call centers, Rockwell FirstPoint Contact has a 30 year global reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Where intelligent customer contact begins, Rockwell FirstPoint Contact helps organizations leverage data from across the enterprise to fulfill customer relationship management strategies. Based in Wood Dale, Ill., Rockwell FirstPoint Contact's reach extends around the globe with offices in the United Kingdom, Australia, and South Africa.

Rockwell Automation is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-Bradley® controls and services, Dodge® mechanical power transmission products, Reliance Electric™ motors and drives, and Rockwell Software® factory management software. Headquartered in Milwaukee, Wis., the company employs about 23,000 people serving customers in more than 80 countries.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.

Rockwell FirstPoint Contact and CosmoCom Partner to Provide Integrated VoIP Solution

Rockwell FirstPoint Contact and CosmoCom Partner
to Provide Integrated VoIP Solution