ePLDT Launches On-Demand Contact Center Powered by CosmoCom

Provides Philippine Telco with New Revenue Stream

MELVILLE, NY – March 3, 2003 – CosmoCom, the leading provider of Contact Center On-Demand^™ infrastructure, today announced that ePLDT, the information and communications technology company of the Philippine Long Distance Telephone Company, has launched a service to provide businesses with a network-based alternative to conventional premises-based call center technology. Based on CosmoCom’s CosmoCall Universe^™, the service platform was deployed by CosmoCom partner I-Contact and ePLDT subsidiary iPlus Intelligent Network, Inc.

The service, the first of its kind in the Philippines, provides ePLDT with a new source of revenue and gives ePLDT customers access to the latest in next generation multi-media contact center technology. Because the service is delivered on-demand from the ePLDT network, customers don’t need to invest in capital equipment, embark on costly integration adventures, or maintain large IT staffs to manage the technology.

"We saw on-demand contact center service as an opportunity to use our existing VITRO data center and network infrastructure to provide our business customers with a cost-effective alternative to bringing technology into their shops," said Emmanuel P. Dizon, vice president and CTO for ePLDT. "This is part of our ongoing effort to migrate value that was once the sole province of premises solution vendors into the core of our network."

"We are very pleased to have been selected by ePLDT as the platform of choice for its new Contact Center On-Demand service," said Ari Sonesh, CEO of CosmoCom. "The Philippines is a very important market in the contact center space, and ePLDT is a clear leader in the emerging trend of providing contact center as a service."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe^™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand^™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, ePLDT, France Telecom, Korea Telecom, NTT, Rockwell FirstPoint Contact and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About ePLDT
ePLDT, a wholly-owned subsidiary of telecom giant Philippine Long Distance Telephone Company (PLDT), is an information and communications technology company providing enabling infrastructures and services focusing on next-generation communications, connectivity, content and multimedia applications to consumers and businesses. ePLDT operates VITRO’s Data Center, the Philippines’ first industrial-strength Internet data center granted pioneer status by the Philippine Board of Investments. For more information, please visit www.epldt.com.

About I-Contact
Based in Singapore, I-Contact Solutions Pte Ltd, a subsidiary of LanTroVision Ltd – a public company listed on the Singapore Stock Exchange, is the leading system integrator for voice infrastructure and applications in the Asia Pacific region. I-Contact maintains 14 offices in 12 countries throughout the region. I-Contact, a premier CosmoCom reseller, delivers cost-effective, state-of-the-art telecommunications solutions, with a one-stop-shop approach. I-Contact has a proven record of exceeding customer expectations and is dedicated to the success of its customers both now and as their needs change over the long term. For more information, please visit www.i-contact.com.sg.

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