Orbis Telecom Provides Offshore Contact Center Services Powered by CosmoCom

Distributed platform uses international VoIP for blended inbound and predictive dial outbound service

MELVILLE, NY – March 17, 2003 – CosmoCom, Inc., a leading provider of IP (Internet Protocol) based contact center technology, today announced that contact center outsourcer Orbis Telecom has launched services based on the CosmoCall Universe^™ platform. Orbis's multi-site contact center is based in Florida and includes an offshore facility in Ecuador with bilingual Spanish/English-speaking agents.

Orbis provides both inbound and predictive dial outbound services in Spanish and in English. Knowledge of both languages is especially important for outbound services, since the preferred language of the person answering the call could be either one. With the all-IP CosmoCall Universe, Orbis reduces the cost of supporting Ecuador-based agents by using VoIP (Voice over IP) via a cost effective satellite communication link. The CosmoCall Universe servers in Florida can route calls via IP to agent workstations in Ecuador. Customers can interact in Spanish or in English, via telephone, Internet, or e-mail. Skills-based routing ensures that calls always reach the most qualified agents available.

"Contact center outsourcers are looking for ways to leverage lower cost offshore human resources while maintaining quality service. But unifying onshore and offshore facilities with traditional telephone circuits can be a difficult and costly adventure," said CosmoCom's CEO Ari Sonesh. "CosmoCom's IP technology enables multiple sites to operate as a single entity, even across international boundaries. Orbis Telecom's operation is a prime example of the IP advantage and is setting a high standard for offshore outsourcers."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom's network of OEM and Service Provider partners, including BT, Cable & Wireless, PLDT, France Telecom, Korea Telecom, NTT, Rockwell FirstPoint Contact and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Orbis Telecom
Orbis Telecom's mission is to provide call center outsourcing services for the US market, especially the large and growing US Spanish-speaking market. Orbis's business philosophy is to form long-term strategic partnerships with its customers. Orbis tries to understand the market objectives of its clients, and to train its highly skilled agents to become a virtual workforce making a major contribution to the companies they serve. By employing agents based in Ecuador and other offshore locations, Orbis can provide this high level of skill at a very competitive price. Orbis deliberately fosters among its employees the attitudes and values of personal responsibility, continuous improvement, teamwork, environmental awareness, honesty, and integrity. Orbis Telecom's goal is nothing less than to become the foremost provider of Spanish-speaking contact center services to North American companies.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.