BT Selects CosmoCall Universe for Multimedia Contact Center Platform

Global Service Provider’s Contact Center On-Demand Offers a New Way to Deliver Services

MELVILLE, NY – March 31, 2003 – CosmoCom announced today that BT has selected the CosmoCall Universe platform for its hosted Multimedia Contact Center (MCC) service. BT Ignite, BT’s business services and solutions division, announced the MCC service in December 2002. CosmoCom, a leading provider of next generation contact center technology, specializes in carrier class contact center platforms for network service providers.

The first in the world to bring together voice, video and online customer interactions on to an IP platform hosted in the network and available globally, BT’s MCC provides businesses with comprehensive contact center functionality without the need to purchase or manage onsite infrastructure. The offer ensures all communications with customers, including voice, email, online chat and web cams are filtered into a single virtual queue and managed globally. According to BT, MCC gives customers control of their contact center, global reach, fast and cost effective deployment, and peace of mind. The service is available now at very competitive, introductory rates.

"This offering will help us tap into a huge global market," said Frank Shaffer, Director, Managed Voice Services for BT Ignite. "We identified this opportunity years ago," continued Shaffer, "but only now is the technology to the point were we can provide a world class robust service. CosmoCom is the vendor whose technology and network architecture made it feasible for us to implement and roll out this service globally."

"The Contact Center On-Demand trend is reaching critical mass, as noted by Gartner, Datamonitor, Ovum, and other major industry analysts," observed Ari Sonesh, CEO of CosmoCom, "and BT is very well positioned to achieve market leadership in this area. We are pleased and proud to be part of BT’s unique deployment of our CosmoCall platform. Our technology, coupled with BT’s global voice and IP networks, now provide on-demand contact center capabilities worldwide.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, Korea Telecom, NTT, PLDT, Rockwell FirstPoint Contact and Sonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About BT Ignite
BT Ignite is BT’s business services and solutions division, serving customers worldwide. As an information and communications technology service provider, BT Ignite provides integrated data and value-added services to meet the European needs of global multi-site corporates and the global needs of European corporates.

BT’s extensive global network and strong strategic partnerships enable BT Ignite to serve customers in all key commercial centres of Europe, North America and Asia.

The BT Ignite portfolio ranges from desktop and network equipment and software, transport and connectivity, IP-based e-business solutions, managed network services and systems integration to consultancy for complex global requirements.

With 17 years of experience in global account management, BT Ignite has 50 per cent of people based outside the UK, serving large business customers worldwide.

Further information is available at www.btignite.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.