FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Introduces IP-Based Live Call Detection
 

Patent Pending Technology Adds Answering Machine Detection
to FTC-Compliant CosmoDialer
  

MELVILLE, NY - August 11, 2003 - CosmoCom, the leading provider of IP-based contact center solutions, today announced the introduction of its patent pending Live Call Detection capability. The feature is used to automatically differentiate between calls that are answered by a live person and those answered by a machine or voicemail, connecting only the former to an outbound agent.

Live Call Detection is a component of CosmoDialer, CosmoCom's predictive outbound dialing package that delivers high agent productivity, while enabling outbound operators to comply with strict new FTC regulations limiting abandoned calls. The solution, the first that works entirely in the IP domain, is gateway-independent, allowing CosmoCom customers to deploy the solution with the off-the-shelf voice over IP gateway or VoIP service of their choice.

With IP-based Live Call Detection, field results have shown that answering machines can be recognized correctly more than 90% of the time. Legacy detection techniques often achieve only 70% accuracy.

"The new FTC regulations are changing the outbound teleservices business in fundamental ways," said Ari Sonesh. "IP solutions are providing outbound operators with the flexibility they need to rapidly adjust to the changing landscape they face. Now that Live Call Detection is available with IP-based predictive dialers, they have more reason than ever to make the switch from legacy technology."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.