CosmoCom Named Winner in the Fifth Annual Users Choice Awards Presented by CRM Advocate

Award Recognizes Leadership in Contact Routing

MELVILLE, NY – September 2, 2003 – CosmoCom, the leading provider of IP-based contact center solutions, today announced that it has been named a winner in The Fifth Annual Users Choice Awards, sponsored by CRMAdvocate. The company’s product, CosmoCall Universe, was entered in the category of Contact Routing.

The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were 106 product entries in multiple categories.

"Nothing compares to getting an award from our customers," said Ari Shonesh, CEO and President for CosmoCom. "Since our inception, we have endeavored to provide the best contact routing capabilities in the industry. We’re pleased and proud to receive this important award."

The award was presented at DCI’s Customer Relationship Management Conference and Exposition (www.crmevent.com) in New York City on August 27, 2003 by Gary Lemke, President of RealMarket. "It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers," stated Gary Lemke.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About CRMAdvocate
CRM Advocate (www.crmadvocate.com) represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies. Currenlty, CRMAdvocate has more than 800 success stories that can be searched by vertical industry, application, geography, size of installation and keyword. Current CRMAdvocates include: Aberdeen Group, AFSM International, AIM Technology, AMR Research, Chordiant, CMP Media Events, Consortium for Service Innovation, CRM Assocation, CRM Magazine, CRM Community, CRMindustry.com, CRMXchange, Customer Interface Magazine, DCI, DKSystems, Envision Telephony, Epicor Software, etalk Corp, Gartner Group, Giga Information Group, Help Desk 2000, Help Desk Institute, Hewlett-Packard Company, ICCM, IDC, Integrated Solutions Magazine, Jeeves Solutions, Meta Group, Motive Communications, Oracle, PeopleSoft, Peppers & Rogers Group, Primus, RealMarket, SearchCRM, Siebel Systems, Users Choice Awards, Verint Systems, Witness Systems and The Yankee Group.