Sumitomo Distributing CosmoCom in Japan

SSE Group Provides Channel to Network Service Providers

MELVILLE, NY and TOKYO - September 22, 2003 - CosmoCom announced today that it has signed an agreement for the distribution of its products in Japan with Sumisho Electronics Co, Ltd. (SSE), a core element of Sumitomo Corporation's group of information technology companies. SSE provides CosmoCom with excellent reach to its target market of the leading global network service providers. CosmoCom provides SSE with an offering that complements several other product lines that the SSE Network Solution Unit distributes in Japan, including equipment from Sonus Networks.

SSE, a substantial $400 million company in its own right employing about 700 people, is a part of trading giant Sumitomo, whose annual revenue is $80 billion. The entry of Sumitomo, one of the world's oldest and largest business entities, into the field of Next Generation Networks speaks to the developing maturity of this industry. Sumitomo's guiding principles, set down by its founder Masatomo Sumitomo almost 400 years ago, that "Steadiness and reliability are of the greatest importance; speculative profit should not be sought," reflect long term values that contrast with much of the business environment in recent years.

"The network service providers in Japan, like those in many other countries, want to offer enhanced services that complement and add value to their traditional core services," said Ike Nakamura, General Manager of SSE's VoIP Network Business. "SSE believes that Contact Center On-Demand is an important component of such offerings, and will be a very successful one for the Japanese carriers who adopt it. We are pleased to make available to them the products of CosmoCom, the world leader in this space."

"CosmoCom respects and shares the values of Sumitomo, and looks forward to a long and mutually beneficial relationship with SSE," said Ari Sonesh, CosmoCom's Chairman and CEO. "We at CosmoCom are pleased and proud that the Japanese, whose emphasis on product quality is globally recognized as number one, are accepting our product, CosmoCall Universe, for use in one of the biggest economies in the world."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom's OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About Sumisho Electronics
SSE provides solutions and the highest quality support and service in the core business areas of engineering, enterprise IT, and networking. Specialized businesses such as network management systems, software development and Internet sales of scientific and engineering software are delegated to SSE's subsidiary companies for maximum group management efficiency. SSE has been seizing the trend of the latest high technology and products developed in the United States and Europe, cooperating with Sumitomo Corporation's IT-related companies Presidio Venture Partners, LLC and Sumitronics, Inc., located in the Silicon Valley. SSE is actively pursing investments in new ventures to support new product development, which SSE introduces to the Japanese market in a timely manner and cooperates with the ventures to develop the markets. These activities are a driving force behind SSE's high quality systems integration. SSE is committed to enhancing its ability to provide solutions to meet the various and changing demands of the market by combining the sales and technical resources of the SSE Group and by creating alliances with promising domestic and foreign corporations.