CosmoCom Certifies Five More PBXs

IP Integration Tested with Avaya, Nortel, Alcatel, Cisco, and PingTel Products

MELVILLE, NY – September 29, 2003 – CosmoCom, the leading provider of IP-based contact center solutions, today announced that it has tested and certified its IP Integration (IPI) capability with several PBXs, including Avaya Definity, Nortel Meridian, Alcatel OmniPCX 4400, Cisco Call Manager, and PingTel SIPxchange. With IPI, CosmoCall Universe becomes the optimum ACD and contact center upgrade path for a conventional PBX.

CosmoCom’s IPI enables graceful, investment-preserving evolution from a basic PBX environment to a fully-featured, IP-based, multimedia contact center. IPI is a more feature-rich and more cost effective alternative to these vendors’ own contact center upgrade products. It works by connecting the all-IP CosmoCall Universe via the PBX’s standard IP interface.

"The call center upgrade paths offered by many PBX manufacturers are complex and costly," said Steve Dellutri, Chief Technology Officer for CosmoCom, "because all of them, even the new IP-based products, are oriented around a legacy CTI approach. Our IPI solution adds advanced contact center capabilities to a PBX, including ACD, IVR, Recording, Predictive Dialing, and CRM Application Integration, all without the challenges of traditional CTI. And since IPI is also available on a network-hosted basis from CosmoCall Universe-based service providers, the PBX-to-contact center upgrade is available without a capital investment."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom's OEM and Network Service Provider customers, including BT, Cable & Wireless, France Telecom, KT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. For more information about CosmoCom, please visit www.cosmocom.com.