CosmoCom Selected by ADNOC Distribution

System Implemented by CosmoCom Partner InterTec

MELVILLE, NY – November 17, 2003 – CosmoCom announced today that its CosmoCall Universe™ customer interaction management system has been selected by ADNOC Distribution, a wholly owned subsidiary of the Abu Dhabi National Oil Company. The agreement was inked by CosmoCom’s Dubai-based systems integration partner for the region, InterTec Systems LLC. CosmoCom’s relationship with InterTec gives CosmoCom access to markets throughout the Middle East.

The all-IP multimedia solution will enhance ADNOC’s ability to provide state-of-the-art customer service. All communications, including telephone calls, web chats, e-mail and fax messages, will be handled by ADNOC agents on a unified queuing and routing basis. In addition, the CosmoCall Universe system will be integrated to ADNOC’s CRM, empowering agents with the information they need to efficiently handle all communication types.

“We wanted to continue to provide the best level of service to our customers,” said Dr. Ali Guidoum of ADNOC. “We expected a substantial increase in non-traditional traffic including e-mail, web and fax and we needed to put a world class solution in place to handle it. The CosmoCom platform not only reduces the total cost of running our operation, but it allows us to better serve our customers.”

“We especially like CosmoCom’s approach to integration,” said Naresh Kothari of InterTec. “Instead of embarking on a complex and proprietary CTI adventure, CosmoCom’s CCI, or computer-to-computer integration, enabled us to integrate with ADNOC’s CRM quickly and easily.”

“ADNOC and InterTec are leaders in their fields,” said Ari Sonesh, CEO and Chairman for CosmoCom. “We’re pleased and proud that they have selected our technology, and look forward to many years of mutual success.”

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ and related solutions to their end user customers. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom’s NSP and OEM customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked for the second year in a year by Deloitte as the region’s fastest growing technology company. For more information about CosmoCom, please visit us at www.cosmocom.com.

About InterTec
Intertec Systems LLC, based in Dubai, is a leading information technology company that is focused on empowering businesses with cutting-edge technology solutions throughout the Middle East, India and Europe. With over 12 years of experience in providing technology solutions to organizations in a diversity of verticals that includes the government sector, InterTec is focused on delivering high-quality products and services in many critical domains including technology solutions implementation, customized application development, hardware infrastructure, product deployment and training, complete network solutions and IT consultancy. InterTec’s core solutions and services include Knowledge Management, Systems Management, Asset Life Cycle Management, Contact Center Solutions and Security Services. For more information, please visit www.intertecsys.com.

About ADNOC Distribution
ADNOC Distribution is a wholly owned subsidiary of the Abu Dhabi National Oil Company, a holding company incorporated in 1973 to operate in all areas of the oil and gas industry. In less than three decades, ADNOC has established leadership through subsidiaries in exploration and production, oil and gas industry support services, oil refining and gas processing, chemicals and petrochemicals, maritime transportation and refined products and distribution. In planning its marketing strategies and working policies, ADNOC Distribution remains committed to the following strategic objectives: Satisfy customers by offering superior service and value; maintain the highest quality product standards; continuously improve products and services; and cultivate close working relationships with clients at all levels. For more information, please visit www.adnoc-dist.ae.