Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Launches CosmoVantage™ 
Market Success Program
 

 First Program to Guide Telcos in Marketing Hosted Contact Center Services  
 

MELVILLE, NY - December 2, 2003 - CosmoCom, the leading supplier of Contact Center On-Demand™ platforms to network service providers, today announced the launch of its CosmoVantage Market Success Program. The program is designed to guide network service providers through the process of deploying a successful contact center on-demand service.

As the Contact Center On-Demand business model gains momentum, network service providers are welcoming the help and support CosmoCom can offer in the area of marketing. Promoted with the tagline "Create More Demand for Your Contact Center On-Demand," the CosmoVantage program is the first of its kind in the hosted contact center industry.

"As the only specialist in Contact Center On-Demand platforms, we decided to complement our technology leadership with a first-class market development program," said Ari Sonesh, Chairman and CEO for CosmoCom. "More than any of our competitors, whose primary focus remains on premise-based systems, our success depends on the success of our network service provider customers."

CosmoVantage covers all facets of rolling out an on-demand contact center service, including the business case, the end user ROI models, market segmentation, and the marketing mix (i.e., product packaging, pricing, promotion and place/distribution), presented in an individual, interactive and customized forum. CosmoVantage is available now to all current and future CosmoCom network service provider customers worldwide.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, email response, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. CosmoCall Universe is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ services to their clients. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom's customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com.