Here's what people are saying about CosmoCom™...

Consider CosmoCom when looking to support large, multisite, virtualized contact centers as well as shared centralized infrastructure, while still allowing management control at the individual department or group level."
-- Gartner 2010

We extended our partnership with CosmoCom so we could provide robust, best-in-class solutions to customers with call and service centers. We were impressed by CosmoCom’s unified contact center technology because it combines many of the functions typically implemented on multiple different systems in a single, multi-tenant platform. That greatly simplifies administration and reporting."
-- Michael Sterker, Head of Business Communications, Bechtle

Suffice it to say that CosmoCom has made a tremendous technological effort in Version 6.0 of CosmoCall Universe, creating a milestone in the advancement of IP-based contact centers."
-- Richard “Zippy” Grigonis, TMCnet

The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings. Our commitment to building a market leading Unified Communications solution for our Reseller partners has been further solidified with the addition of the multimedia IP contact center platform that is CosmoCall Universe. Our Resellers will now be able to offer inbound and outbound call center services, including 'predictive dialer on demand' for their clients"
-- Dave Dadds, Managing Director, VanillaIP

Enabling agents to leverage knowledge workers, outside the four walls of the contact center, can increase first call resolution rates and dramatically improve customer satisfaction. CosmoCom's work in this emerging area and tight integrations will have strong appeal among those enterprises considering or committed to Microsoft OCS."
-- Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor

We added a SaaS contact center service to round out our offering and give customers a full range of delivery models to choose, from premise-based to on-demand hosted. That flexibility is one of the many reasons we selected CosmoCom technology in the first place."
-- Alexey Chufistov, General Director, Sunflower Communications

Previous technologies we’ve worked with have not been truly multi-tenant at the core, despite their claims. In order to get them to work well with our hosted telecom services in the past, we often had to develop our own tools for the customer to have a basic level of self-administration of the system. With CosmoCom’s pure multi-tenant solution, the self-provisioning is built in, allowing the customer immediate, powerful command and control."
-- Rodney Sizemore, CEO, PRO OnCall

CosmoCom has really enabled us to strengthen our sales effectiveness and employee productivity. Their consolidated IP platform improves agent manageability and reduces our telecom and operations costs.""
-- Tom Johnson, CEO, Media Communications

CosmoCall Universe is the most scalable and powerful customer communications system we have ever seen. It fits the way we think about the benefits of VoIP and our emphasis on multi-site SME and enterprise customers. This is the system we want to recommend."
-- Robert Marsh, President, OMNIA Technologies, Inc

Organizing our inbound communications using this intelligent platform is the most effective way to quickly get every event to the right Protection Specialist at the right time, allowing us to respond to a customer's issue with the care they need, when they need it. CosmoCom's critical technology improves our overall customer service, increases our ability to intervene in security situations in real-time and further protects people where they live, work and play."
-- Mike May, President and Chief Executive Officer, Iverify

CosmoCom delivered perfectly on its two key promises to us, to unify our distributed locations into one virtual contact center, and to implement the system in less than 60 days. Having one virtual system fits our consolidation business strategy very well, and positions us for future growth through further consolidation. CosmoCom's ability to realize this goal within our very tight time frame kept us from incurring the cost of extending our legacy technology, and has given us great confidence in the vendor's capabilities."
-- Olena Ikonnikova, Commercial Director, VEGA Telecommunications Group

The CosmoCall Universe platform enables our contact center and technical support operation to grow with the business and to maintain a high-level of customer satisfaction in the midst of growth."
-- Michael Cannova, Director of Customer Care, 5LINX

The reseller agreement between CosmoCom and HP makes sense. CosmoCom broadens its channel with HP, while HP gains a product line that complements its OpenCall Media Platform." 
-- Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor

We have been very active in our regional contact center market for many years. We understood some time ago that we needed an all-IP contact center offering in order to stay competitive, and we have selected the global leader in such platforms, CosmoCom. We are seeing real traction emerging in the market for this service, plus we are using it to meet some of our own contact center needs. Chunghwa is the only one-stop-shop service provider in Taiwan and anticipates further growth in the near future."  
-- Ben Lin, Director, Department of Customer Service, Chunghwa Telecom

GPlus is enthusiastic about bringing CosmoCom’s advanced IP contact center technology to our regional enterprise customers. We see this technology as a strategic addition to our portfolio. Many of the large companies we are used to working with have unfilled contact center needs that CosmoCom addresses."
-- Luis Palma, President, GPlus

We realized early on that we needed the intelligent routing capabilities of a call center to manage our calls. We looked at what other hospitals and medical centers were doing; we talked with the Gartner Group and with other call centers. We selected CosmoCom because it’s an enterprise-scale platform that can handle many different departments. Their clients are satisfied with the product’s performance and CosmoCom’s support. Over the next year, we’ll replace all the phones in all of our clinics with one system."
-- Chief of Staff to the Executive Vice President for Health Affairs, University of Kentucky Medical Center

The contact center is our lifeline to our clients. CosmoCom gives us a blended environment with phone, email, and online chat, helping us integrate our products and deliver them in multiple ways to help meet the various needs of our members."
-- Vice President of Information Technology, Gordian (OnLife)

CosmoCall Universe has unmatched power and flexibility. It is the most complete IP-based contact center solutionand the best for multi-tenant operations like ours. Not only can CosmoCall Universe consolidate multiple locations into one virtual contact center, but it can host many virtual contact centers as tenants on a single platform. It integrates all the various contact channels into one system, unifying customer communications for maximum competitive efficiency, and its open software architecture made the integration with our existing services a very quick and easy process."
-- Gustavo Zaiantchick, Director, Direct Talk

Customer contact management is becoming more virtual and unified, expanding beyond the domain of traditional telephone call centers. In shaping its new release to help enterprises meet the challenge of dynamically matching customer contact resources with quickly changing customer demand, CosmoCom shows keen awareness of this trend and raises the bar for the industry."
--Art Rosenberg, principal analyst, The Unified-View

Organizing our operations around one intelligent communications platform is the best way to get every call to a professional who can address a patient’s issues with the care they need, when they need it. We see the intelligence and flexibility of the CosmoCall Universe system as an important element of our quality of care and of our patient experience."
-- RN, manager of medical call center services, University of Kentucky Medical Center.

In the battle for customer loyalty, the quality of customer communication is more and more important. Successful organizations need access to the best available communication technology...CosmoCom’s technology enabled us to create what we are confident will be a winning offering..."
-- Marcel Otto, Managing Director of KPN Newtel Essence

The environment of call center operations in Korea is rapidly changing into a type of integrated IP-based contact center. Cosmo-One is in tune with this trend. It is an all-IP multi-channel platform that offers superior value to customers in terms of function, performance, support and price when compared to conventional telephone call center solutions."
-- Kim Yo-dong, President, KT Networks

We searched for a solution that offered the best service to our market and found that CosmoCom’s advanced technology is perfect for us and our customers."
-- Eiji Matsuoka, President, Feel Ltd.

We've known CosmoCom ever since they were founded in 1996 to develop one of the first IP-based ACD systems in the industry...Even then, they had a remarkably complete vision for applying what we now know as unified communication (UC) technology to customer communications"
--Art Rosenberg, principal analyst, The Unified-View

CosmoCom has the right product in the right market at the right time. Furthermore, CosmoCom is the most responsive organization that I have ever had the pleasure to work with - bar none!”
--Frank Shaffer, BT Global Services

They were the most responsive vendor I have had in twenty-plus years in telecommunications.”
--Frank Shaffer, BT Global Services (BT Ignite), in Telephony Magazine Interview

CosmoCom is the only company that got it right!”
--Deutsche Telekom T-Systems

CosmoCom has the right solution at the right time for Network Service Providers.”
--Microsoft

We searched for a carrier-grade contact center product because several of our major telco customers were looking for such a platform. We chose CosmoCom because we recognized it as the best contact center platform for carriers, and also because some of our customers requested CosmoCom by name. CosmoCom’s support of our partnership has been exemplary, and we look forward to a great future working with them."
--Herberto Macoto Yamamuro , NEC do Brasil

Datamonitor has long recognized CosmoCom as an IP call center technology innovatory. It is not surprising that they are a leading provider of hosted contact center platforms to telcos, since IP is a key enabling technology for the hosted model. They are also an important participant in the premises market through their OEM relationship with BT. The broad claims of their latest patent can only strengthen CosmoCom's position as a player to be reckoned with in the growing IP call center segment."
 -- Senior Analyst, Datamonitor

CosmoCom's CCOD platform is also ideal for our internal needs as a full service outsourcer. CosmoCall Universe is inherently virtual. It allows us to quickly and easily locate agents anywhere…We can even work with agents at home. This opens up opportunities… "
 -- Etay Cohen, CEO, Bezeq Online

We chose CosmoCom after doing a thorough evaluation of all available technology providers. We have big plans for this venture, and we wanted to be sure that we were building our service on the right foundation. We are confident that we've found the best technology, and also that with CosmoCom we have a supportive partner who understands that our success is their success."
-- Kent Charugundla, CEO, Eagle ACD

The CosmoCom alliance offers clear advantages for MS CRM"
--Louis Columbus, AMR Research Senior Analyst

For fully hosted IP-architected call center solution...In terms of installed base, the leading provider of this technology in EMEA is CosmoCom"
--Datamonitor

…incumbent participants are developing IP capabilities to combat the competitive threat posed by pure IP participants such as Cisco and CosmoCom”
--Frost & Sullivan

We selected CosmoCom against much larger and better known competitors after much evaluation and rigorous testing. The system fit right in to our IP-over-Satellite topology, and its flexible and customizable multi-tenant architecture makes it ideal for our needs.”
--David Hershberg, CEO of Globecomm