Legacy predictive dialers were designed when nuisance calls were unlimited. These dialers can comply with recent regulations limiting nuisance calls, but they cannot do so while maintaining the agent productivity gains that justify their existence in the first place. This white paper explains why lab tests and real life experience differ dramatically for legacy dialers, and why CosmoDialer, designed from the ground up for agent productivity with compliance, gives you more of what you are paying for in a predictive dialer.
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