HOME AGENTS? OF COURSE!
There is a lot of buzz in the media these days around home-based
agents and "homeshoring." There are many good reasons why these concepts are
gaining ground, from the economic to the environmental. Several of our
customers, not to mention a number of CosmoCom staff members, have been part of
the remote, virtual workforce for years. During the coming months, we will be
sharing some of the things we've learned about why organizations are turning to
home-based agents and how they've benefited.
One reason that idea of at-home agents is interesting is that it
greatly expands the pool of qualified job candidates. The most qualified people
may be unwilling or unable to commute to the place you need them to be. The
rising cost of fuel is making the commuting radius even smaller, including for
existing employees. If a company can remove the geographic limitations by
embracing at-home agents, they can find and retain workers with the right
combination skills and motivation supporting the best possible customer
experience.
When companies ask if CosmoCom supports home agents, the answer
is, "Of course!" CosmoCom technology has been enabler of virtual agents for the
last decade - long before the media hype.
Stay tuned to future issues for more on this valuable topic. In
the mean time, read a recent release we did on
homeshoring or better yet,
discuss your virtual workforce needs with
us.
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JOIN US AT CALL CENTER 2.0 IN SEPTEMBER
Visit Us in our Booth and on the Stage
To
the many of you in higher education who visited us at the ACUTA Conference
in Las Vegas earlier this month (See the
Consolidation 2.0 in Higher Education article in the June CosmoChronicle),
thank you for your time. For the rest of our readers, you'll have more
opportunities this fall to see and hear CosmoCom in person (see the
events section of our site), but today we'll focus on the Call Center 2.0 in
Los Angeles this September.
![CosmoCom VIP Exhibit Hall Pass [PDF]](http://www.cosmocom.com/newsletters/Images/cc20w08-vip.jpg) CosmoCom is a Gold Sponsor of TMC's Internet Telephony Expo West/Call
Center 2.0 show, from Sept. 16 - 18, at the Los Angeles Convention Center in the
US. If you are looking for the right technology to consolidate your contact
center(s), we encourage you to to stop by booth 231 to discuss how
CosmoCall Universe can meet your needs and participate in a demo.
We're also happy to share some of our industry knowledge and insight with a pair
of informative speaking sessions:
"Embracing Unified Communications in the Contact Center" (CC-05)
Tue. Sept. 16 from 1:45 to 2:30 pm
EVP Steve Kowarsky will participate on this informative panel
"Contact Center Mobility" (CC-15)
Thu. Sept. 18 from 2:00 to 2:45 pm
Alan Mitchell, VP Mobile Solutions, will talk about market drivers with
conceptual
use cases for effective end-to-end contact center solutions that incorporate
the mobile worker
Either way, on the show floor and/or on the stage, we hope to add a lot of value
to your show attendance.
As promised in last month's CosmoChronicle, here is a special
CosmoCom VIP pass to help you with free admission to the show floor. Hope to see you there.
P.S. From Nov 10 - 13 you can find us at VoiceCon in San Francisco, but more
about that in a later issue.
HQ HAPPENINGS
CosmoCom HQ Picnic
It has become a Summer tradition for CosmoCom HQ staff in the US
to gather with families and fellow employees for a day of good food
and good fun with good friends. More often than not, we hold the
annual picnic on a Sunday (for no particular reason). However, this
year we decided to have it on a Saturday to give folks a chance to
recuperate from the "party." What a lucky change! The Sunday
we originally chose was plagued by some of the worst electrical
storms and rain that Long Island has seen in recent years. What a
difference a day can make...
As luck would have it, on Saturday, July 26 we enjoyed another picture-perfect, sunny
day at beautiful Southaven Park on Long Island.
We were even fortunate enough to have a cool summer breeze to keep the
crowd comfortable for the festivities.
There were plenty of attractions and activities for all.
Small children played in the kiddy-maze as many adults
challenged each other to a series of volleyball matches. A popular
destination was the giant inflatable water slide that kept
"Cosmo"-kids of all ages cool under the Summer sun. Those who
preferred to stay dry were able to try to "hang ten" virtual style
on a surf-board variation of a mechanical bull, but most were lucky
if they could "Hang-two" :-) In some of the more relaxing moments
the crowd was entertained by a ventriloquist who kept them laughing
with VoIP of a different kind - "Voice over Independent
Puppet."
Everyone worked up big appetites and in classic CosmoCom style
there was no shortage of great food, drink and plenty of
cotton-candy and ice cream to satisfy everyone. A great day was enjoyed by all!
|
Until now, Telkom
has offered traditional premise-based contact centers. The multi-tenant
CosmoCall Universe platform now enables Telkom to offer hosted contact center
solutions as a flexible and cost-effective on-demand service that allows
customers to adjust their contact center resources to fit demand and pay only
for their actual use. In addition to a robust domestic market of local and
multi-national companies, South Africa is also well positioned by time zone and
language skills to serve the European market. 
