COSMOCOM SHOWCASES TELEHEALTH ACROSS US

Unified Patient-Provider Communication System Helps
Solve Problem of Compartmentalized, Uncoordinated Care

Healthcare providers are adopting telehealth to support high standards of care and cost reduction, because telehealth creates efficient, effective, consistent personal interactions between caregivers and the patients they serve.

As we write this article our staff is returning from a successful American Telemedicine Association show in Las Vegas -- the final leg of a jam-packed month of exhibiting at major healthcare shows across America that we told you about last month.  Prior to ATA ,CosmoCom sponsored the World Health Care Congress in Washington DC and exhibited at HIMSS in Chicago and  the Blue Cross Blue Shield Association Customer Contact and Claims in Orlando.

In all four conferences, CosmoCom showcased CosmoHealth™ -- the Unified Patient-Provider Communication (UPPC) system for inbound and outbound patient calls. UPPC supports intelligent queuing and routing of calls and interoperates with Electronic Health Records (EHR) to deliver timely, accurate information with every call. More information about the CosmoCom telehealth applications is available at http://www.cosmocom.com/UPPC.

Compartmentalized, uncoordinated care is often reflected in compartmentalized, uncoordinated communication systems. CosmoHealth supports UPPC for large health care campuses, which typically encompass many separate patient communication operations. CosmoHealth UPPC consolidates these diverse operations into a single platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive outcomes.

Proactive patient care via EHR-driven outbound telephone calls has been proven to reduce the overall cost of care while improving patient outcomes. CosmoHealth ProActive is a patient care outreach system that applies predictive dialing technology to make outreach caregivers more productive. This application has become a specialty for CosmoCom, and its knowledge and experience are packaged into the CosmoHealth ProActive application.

Healthcare organizations have selected CosmoCom telehealth platforms for their ability to integrate with EHR systems, strong reporting and management tools, and ability to support caregivers located anywhere, including those working at home, in inbound and outbound applications.

"CosmoCom is delighted to be supporting the innovative and highly successful efforts of healthcare organizations across the country to improve healthcare while reducing the cost of that care," said Ari Sonesh, chairman and CEO of CosmoCom. "We look forward to increasingly productive partnerships with a variety of healthcare organizations, and to expanding interoperability with other healthcare information technology vendors."

Find more information about the CosmoHealth family of applications at http://www.CosmoCom.com/HealthCareContactCenter.

Also watch your inbox for an invitation to an upcoming Telehealth Webinar from CosmoCom, Datamonitor and a special guest end user.

CCU VERSION 6 GLOBAL DEBUT MARCHES ON...

Groundbreaking Introduction Continues to Roll Out Worldwide

Our lead story last month was the big news about the debut of CosmoCom's version 6 of CosmoCall Universe™ (CCU). The initial press launch began in English on March 16. Since then we have translated the debut release in numerous other languages and distibuted it to news wires in markets around the world.

Our many global subscribers can now read the releases in:

• French
• German
• Spanish
• Portuguese
• Russian
• Japanese
• Dutch
• Chinese-CN
• Chinese-TW
• Korean

So learn about CCU 6 in the language you are most comfortable with. We're sure you'll find something in the new version that will help you to prosper and spark your imagination.

OMNIA TECHNOLOGIES TO PROVIDE
COSMOCOM'S UNIFIED CUSTOMER COMMUNICATIONS

Carrier-Grade Contact Center Capabilities Available to SME and Enterprise Customers

On April 27 CosmoCom announced that Omnia Technologies had been appointed an authorized reseller of CosmoCom's flagship CosmoCall Universe all-IP contact center platform. Omnia Technologies is a pioneer in providing enterprise VoIP solutions to SME and enterprise customers in a variety of industries that operate multi-site locations, support many remote users, and are looking for increased value from their communication systems.

OMNIA has helped companies avoid the capital hardship of replacing entire PBX systems all at once by integrating legacy systems with newer IP PBX technologies. This has enabled implementation over time, allowing customers to more efficiently use their capital budgets as they migrate to new telephony systems. OMNIA has helped several hospitals, for example, use legacy-to-IP integration to more quickly realize the benefits offered by VoIP systems. The addition of CCU will allow Omnia to meet the growing contact center needs of their customers and prospects as well.

Read the full release to find out why Omnia chose CosmoCom technology for their portfolio.

BECOME A FAN OF COSMOCOM ON FACEBOOK

Are you on Facebook? Facebook is one of the most popular social media networks on the Web with over 192 million users as of April 2009. It's no secret that CosmoCom CEO, Ari Sonesh, has been a big fan of Facebook for years, even talking about the importance of this social phenomenon in his CEO Corner article in our December 2007 issue. But maybe you didn't know that CosmoCom has a page on Facebook. Well we do and we hope you will check us out and become a fan. We'd love to have you onboard.

CCU 6 FEATURE OF THE MONTH

Contact Center Mobility with CosmoGo

The debut of CosmoCall Universe version 6 announced earlier in March is a ground breaking and important release for CosmoCom and the contact center industry. While there are many exciting new features and enhancements, we've chosen six of the most important ones to focus on. Over the next couple of issues of the CosmoChronicle we will be highlighting one or two of the new enhancements as feature(s) of the month.

This month we'll be focusing on the new Contact Center Mobility  features.

CosmoGo™ is a new Smartphone technology that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers.

With CosmoGo, the four key benefits of contact center technology are now available to anyone, anywhere, with a Smartphone and access to the mobile network:

Automatic skills-based routing that directs calls to the right person

Screen pops that provide information about the caller and the call

Inquiry and transaction enablement for recurring subjects

Tracking and reporting that make the operation manageable

Before CosmoGo, all of these benefits were only available to people who were tied to a desk with a computer and a telephone. Now mobile knowledge workers with Smartphones can also join the party. CosmoGo fits the exploding Smartphone market like a glove. The potential of the technology will be unlocked by CosmoCom partners and customers who have the vision to apply it in the industries and markets where they focus. We are seeing applications for CosmoGo in high-value retailing, healthcare, and many other areas.

The best way to understanding the amazing potential of CosmoGo is to see contact center mobility in action in our CosmoGo video. The video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in today's economic climate.

STRONG SHOWING FOR COSMOCOM TECHNOLOGY AT SECA

CosmoCom and Partners Combine Forces For Maximum Exposure at France Exposition

This year's SeCA show in France was another big success for CosmoCom, thanks to the hard work and expert coordination of our local office and their partners.

The show took place from 31 March to 2 April at Porte de Versailles in Paris. Thousands of attendees showed up for the event which is the largest Call Center and CRM show in France and one of the most important in Europe.

In what has become an annual tradition, CCU was well represented across the venue, not only by CosmoCom, but also by numerous regional and global partners. CosmoCom's stand was alive with a constant stream of visitors who flocked to be amazed by demonstrations of CCU 6 and to learn about Consolidation 2.0 from CosmoCom and the partners we shared our space with. Partners in the booth included: HP, promoting their worldwide partnership with CosmoCom and showing off the OpenCall Integration; Orange Business Services, demonstrating their CCU -based Contact Multicanal offering; PhoneControl, showcasing their CCU-powered offshore offerings; and Microsoft.

IIn addition to CosmoCom’s own booth, our advanced contact center technology was well represented in the individual booths of Prosodie, PhoneControl, OBS and various pavilions representing Algeria , Senegal, Mauritius, Tunisia and more - overall exceeding 350 square meters on the floor. We are already planning for 2010.

PROMOTING HOSTED CONTACT CENTER IN SOUTH AFRICA

It is always a great pleasure to see how our service provider partners and customers promote their CCOD services. In July of 2008 we announced that service provider Telkom South Africa had chosen CosmoCom to power their contact center on-demand offering. Earlier this year Telkom began promoting the hosted service, called HIPCC (for Hosted IP Contact Centre), with a clever campaign that draws upon the theme of flexibility, one of the prime benefits of virtual contact centers.

The focal point of one of their advertisements (see image) is a pair of hands stretching a piece of elastic imprinted with the words: "Get the Most Flexible Contact Centre Solution for Your Business." The bold image really catches the viewer’s attention, and the supporting text continues the metaphor, saying: "We could all do with a little bit of flexibility in business..." The ad eventually calls viewers to visit their  HIPCC product offering website  where the flexibility theme continues.

CosmoCom wishes Telkom great success with the campaign and with their hosted offering. We look forward to seeing future examples of their ingenuity in action.

WHO'S TALKING? RECENT INK

UC Moving Into The Contact Center
In his April 15 article in Unified Communications Strategies, Art Rosenberg shares his thoughts on UC and where the the contact center fits in. "Since revenue comes from customers, it is intuitively obvious that wherever UC can provide more efficient interactions with customers, those business processes will have a high priority for business management. That is why the focus of UC implementation planning is shifting to contact center operations," states Rosenberg and then goes on to tie in to the recent technology advances from CosmoCom that support his claims.

NEW MEMBERS OF THE COSMOCOM FAMILYY

CosmoCom Americas

Julianne Carnevale, is the newest member of the HQ Finance department in New York in the roll of Staff  Accountant. Prior to joining CosmoCom, Julianne honed her finance skills at such companies as Ernst & Young and Citibank. She is a Magna Cum Laude graduate of Adelphi University School of Business and is a member of Delta Mu Delta International Business Administration Honor Society.

CosmoCom Israel

Mery Benima, joins our R&D team in Israel as our newest software developer. Welcome aboard Mery.

TRADESHOW NEWS: COMING ATTRACTIONS

	SVYAZ-EXPOCOMM - 2009 May 12 - 15, 2009 Exhibition Complex CJSC Expocentre Moscow, Russia http://www.sviaz-expocomm.ru See CosmoCom Technology in the booth of partner Open Technologies
	ICMI Contact Center Management Conference & Expo June 1 - 3, 2009 Renaissance Austin Hotel Austin, TX, USA http://www.icmi.com/ccm2009/  Visit CosmoCom in booth G5
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATION
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

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