CosmoCom Recognized as Visionary Among
Contact Center Vendors in Magic Quadrant

Research Highlights Growing Awareness and Acceptance of CosmoCom’s Contact Center On-Demand Model

MELVILLE, NY – March 14, 2006 – CosmoCom, The Contact Center On-Demand specialist, today announced that it was named by Gartner, Inc. as a visionary in its Contact Center Infrastructure Magic Quadrant for North America, 2006 report dated February 8, 2006.

The report said of CosmoCom, “Companies wishing to support multiple internal contact center groups or locations should consider this highly scalable IP solution.”

Gartner defines contact center infrastructure as the equipment, software and services necessary to operate call and contact centers. Among its findings, the research noted the significant trend among many companies toward the use of a centralized call center to support their multiple sites and remote agents. This observation reflects CosmoCom’s vision of Contact Center On-Demand, which is the company’s major focus.

“CosmoCom enables better customer service at a lower cost,” said CosmoCom CEO, Ari Sonesh, “by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. Our place in Gartner’s NA Magic Quadrant confirms this as an industry trend, and confirms CosmoCom’s contribution to the trend.”

According to Gartner, visionaries like CosmoCom demonstrate a clear understanding of the contact center market and provide key elements of innovation which point toward the future of the market.

About the Gartner Magic Quadrant
The Magic Quadrant is copyrighted by Gartner, Inc. and is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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CosmoCom Recognized as Visionary Among Contact Center Vendors in Magic Quadrant

Research Highlights Growing Awareness and Acceptance of CosmoCom’s Contact Center On-Demand Model

CosmoCom Recognized as Visionary Among
Contact Center Vendors in Magic Quadrant