FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Partner Mtel Launches
On-Demand Contact Center Service for the Netherlands

New Whizper Online Contact Center Services Help Contact Centers Get Within Whispering Distance of their Customers

NAARDEN, THE NETHERLANDS & MELVILLE, NY – July 10, 2007 – CosmoCom,  the global leader in Unified Customer Communications, announced today that Mtel, a leading regional telecommunications services company, had launched Whizper, a new on-demand contact center service based on CosmoCom’s CosmoCall Universe all-IP unified customer communications platform.

"Mtel’s vision is clear: all contact centers will become IP-based and more technology will be delivered as a service," said Leon Schuurmans, Commercial Director for Mtel. "With Whizper, customers don’t have to invest in hardware, software and management. They only pay for what they use."

"Whizper is a strategically important product for us", said Michiel van Dis, Managing Director of Mtel. "Our customers asked us to deliver contacts past the main entrance, directly to their agent’s desktop. With Whizper we can do that for telephone calls, e-mail and web chat via a universal queue. Agents can log into Whizper via VoIP or traditional telephony on our system, so we can route customers to the most suitable agent to handle specific questions."

According to Ronald Rubens, CosmoCom Vice President for EMEA, the Dutch market is ready for on-demand contact center services. "Within Europe CosmoCom has been active for many years now in countries including England, Spain, France and Germany," said Rubens. "Mtel is uniquely positioned to deliver this technology into the Netherlands due to its operator-independence and extensive on-demand hosting experience."

About MTEL
Mtel has over 20 years of experience in the area of inbound telephony and self-service solutions, handling over 60 million customer contacts at hundreds of organizations each year through our ASP model -- no investments in hardware are required. Our extensive portfolio includes Contact Center, IVR, Self-service, SMS (text) and Speech Recognition services that can be easily connected to existing telephony systems. We provide online tools that give valuable insight into the contact behavior of customers and enable companies to quickly respond to changing circumstances. Using our Web-tool and Phone-tool, companies can easily manage the configuration of their service, without large costs or lead-times. For more information, please visit us at www.mtel.nl.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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