CosmoCom Signs Brazil's Leading Hosted Contact Center Provider

Direct Talk chooses CosmoCom's CosmoCall Universe to Transform Customer Interaction in Brazil

MELVILLE, NY & SAO PAULO, BRAZIL – July 31, 2007 – CosmoCom, the global leader in Unified Customer Communications, and Direct Talk, Brazil's leading contact center solutions provider using the hosted service or "Software as a Service" (SaaS) model, have inked a deal enabling Direct Talk to deliver hosted customer interaction solutions throughout the Brazilian market.

Under the agreement, Direct Talk will acquire and operate a CosmoCall Universe platform in its region and deliver on-demand contact center solutions based on a combination of its own technology and CosmoCom's CosmoCall Universe, the industry leading IP-based contact center platform.

"CosmoCall Universe has unmatched power and flexibility. It is the most complete IP-based contact center solution," said Gustavo Zaiantchick, Direct Talk director, "and the best for multi-tenant operations like ours. Not only can CosmoCall Universe consolidate multiple locations into one virtual contact center, but it can host many virtual contact centers as tenants on a single platform. It integrates all the various contact channels into one system, unifying customer communications for maximum competitive efficiency, and its open software architecture made the integration with our existing services a very quick and easy process."

"CosmoCall Universe is a natural platform for Direct Talk's Software as a Service model," commented Ben Eisner, president of CosmoCom Americas.

"CosmoCom's on-demand capabilities fit well with Direct Talk's Software as a Service business model. We are pleased and proud to be working with the market leader in SaaS customer interaction systems in the vibrant Brazilian market."

CosmoCall Universe is now available to businesses and other organizations throughout Brazil from Direct Talk.

About Direct Talk
Direct Talk is a leader in developing solutions for management of customer relations that help construct client-focused organizations. Our solutions include various phases of customer identification and acquisition as well as the definition of strategies and actions to help companies meet the enormous challenge of satisfying, retaining and winning the loyalty of each client.

Direct Talk's multi-channel business solutions effectively manage all applications and modes of communication that make up the company-customer relationship: call centers, management of received e-mails, online chat, self-assistance, active telephone campaigns, e-mail marketing and management of internal information flow. Integrated with tools to support administrative and financial processes, these solutions build databases that, when analyzed and cross-referenced, create a critically-important library of information/knowledge about customers, including profiles and purchase habits.

Direct Talk offers its solutions via the Software as a Service model, reducing costs, risks and time required for implementation compared to traditional CRM solutions.

A 100% Brazilian company founded in 2000, Direct Talk maintains its headquarters in São Paulo and a satellite office in Rio de Janeiro. The client roster includes more than 130 companies from every area of the economy. For more information, please visit www.directtalk.com.br.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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