CosmoCom is Now Part of Enghouse Interactive

MELVILLE, NY – August 24, 2011 – As you may know, CosmoCom is part of Enghouse Systems Limited, a publicly traded company (TSX:ESL) and leading global provider of enterprise software solutions.

As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a single, global entity, Enghouse Interactive.

This development enables us to be more efficient in delivery, expand our geographic reach and produce a broader array of software solutions that help our customers optimize the value of their customer interactions. As a customer, you will continue to receive excellent service and access to the innovative products you currently have deployed, but through Enghouse Interactive you will also have access to a broader range of integrated solutions and services. You will also continue to work with the people that you know, under the brands that you trust.

Enghouse Interactive brands include Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex and Trio, providing solutions that improve person to person communications across the enterprise:

Improve efficiency
- Customer and internal interactions handled and resolved faster
Maximize revenues
- Better communication - loyal customers and more efficient staff
Optimize resources
- Integrated, standards based applications – leverage ICT infrastructure
Improve customer satisfaction
- Faster response, first contact resolution and managed quality
Be more agile and flexible
- Scalable software applications that change with your organization

Our solutions portfolio now consists of a range of interaction management applications, including operator consoles, enterprise contact center solutions, IVRs, call recording & quality management solutions, development tools and IP phone and contact directory applications.

As part of this exciting new phase in the development of CosmoCom, a new corporate website will be available soon, in addition to the current cosmocom.com brand website. Customers and partners will also begin receiving emails from enghouse.com addresses.

For more information on how the new Enghouse Interactive portfolio of applications can improve the efficiency and accuracy of your customer communications, please contact your account manager or email info@cosmocom.com.

About CosmoCom
CosmoCom™, an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The solution unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its graceful scalability and reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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